A company is looking for a Call Center Program Manager to oversee the Five9 call center system and operations.Key ResponsibilitiesManage the rollout and integration of the Five9 Call Center with CRM (Salesforce)Collect and analyze call center KPI statistics and prepare reports for managementHire, coach, and train personnel to maintain high service standardsRequired QualificationsProven experience as a call center manager or in a similar roleExperience in customer service is requiredSolid understanding of reporting and budgeting proceduresProficient in MS Office and call center software programsFive9 VCC Development and Administration experience
Call Center Program Manager
A company is looking for a Call Center Program Manager to oversee the Five9 call center system and operations. ...
Program Manager-Customized Employment
The Program Manager of Customized Employment will manage the range of services that provide meaningful employment opportunities. Hire, train and supervise all program staff. Collaborate with and support The Moore Center's Community Partners and employers to ensure employment success for our clients....
Call Center Operations Manager
A company is looking for a Manager - TRC Call Center Operations. ...
Program Mgmt Sr Manager-Data Center Infra Delivery
Job DescriptionManage people for product development programs or projects focused on the delivery of a product through the design process, and into a finished state for external customers. Monitor the product/program/project from initiation through delivery, interfacing with customer on technical ma...
Security Operations Center Program Manager
A company is looking for a Security Operations Center (SOC) Program Manager. ...
Program Manager - Call Center (Remote)
Support the services provided by the agents, implement program improvement planning and implementation, and ensure efficient, effective recruiting and workforce management *Position is contingent upon contract award* Essential Duties and Responsibilities: - Oversee the daily operation...
IS Informatics Training Program Manager
Reporting to the Director of Application and Support or designee, the Information System Informatics and Training Program Manager leads the informatics and training program for Information Systems. IS Informatics Training Program Manager -(2400840). The Program Manager needs to have a strong clinica...
ESOL Program Coordinator
You will also liaise between the IEP and supporting campus offices, develop and implement cocurricular programming to promote an intensive English language learning environment during the day, develop and implement cocurricular programs for occasional; evenings and weekends, and administer/proctor a...
Technical Program Manager
This position will be a dedicated service program manager that will be responsible for all service management tasks for COMA and EoHHS, including Billing/Fiscal governance, Problem Management, Change Management, and Asset Management. Customers can request the Technical Program Manager to provide ass...
Product Manager Meraki Assurance
A company is looking for a Product Manager for their Assurance and AIOps initiative. ...