Overview
Based in Paris, Longchamp is first and foremost a large, optimistic, and independent family business with an international reputation.
Joining Longchamp means taking part in the creation and distribution of fashion and leather goods that are the result of excellent craftsmanship, both fair and beautiful.
With a presence in over 25 countries and a network of over 3,500 employees, the company is now looking for new, free-spirited, creative, and committed talent to continue its development in France and abroad in a demanding and caring working environment.
Join one of our 350 stores, where you will be able to offer our customers quality products while working in an environment that values versatility and stimulates personal development!
Responsibilities
Customer service
- Greeting and assisting local and international customers, adopting a proactive approach when introducing them to the brand, collections and product lines ;
- Listening to and identifying the customer's needs ;
- Ensuring customer service policy is respected : delivering sincere and impeccable customer service in accordance with the steps in the company's sales process to ensure that every customer has a memorable and unique experience ;
- Developing an effective sales pitch ;
- Demonstrating proficiency in complementary and additional sales techniques ;
- Delivering after-sales service, dealing with any customer dissatisfaction & complaints by offering solutions which best meet customers' needs ;
- Sales and promotions preparations.
Clienteling
- Building customer loyalty and ensuring personalised follow-up to maintain ongoing and appropriate contact with the customer;
- Developing and actively monitoring the store's customer portfolio using the CRM resources available.
Organisation of the store
- Opening and closing the checkout, cashing up when necessary;
- Deliveries and Floor replenishment, when necessary;
- Ensuring that the store operates efficiently;
- Ensuring that products are displayed in line with the company's image and merchandising standards;
Qualifications
At Longchamp, we believe in embracing diversity and fostering an inclusive environment where everyone feels valued and respected.
Discrimination has no place here. If you meet the qualifications outlined above and are ready for an exciting and rewarding opportunity in Maasmechelen, join us in shaping a more inclusive future!
Please send your resume and a cover letter detailing your relevant experience.
We look forward to welcoming you to our team!
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