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L1 IT Support Technician

VirtualVocations
Rockford, Illinois, United States
Full-time

A company is looking for an L1 IT Support Technician (Remote, Contract).Key Responsibilities : Provide prompt Level 1 technical support to users, addressing queries and technical issuesLog, dispatch, track, escalate, and follow up on support tickets for timely resolutionCollaborate with various teams to improve IT Support service delivery and contribute to documentationRequired Qualifications : Minimum 2-3 years of experience in remote IT support or a similar roleProficient in Windows 10 / 11 and macOS environmentsStrong experience managing Microsoft (Office) 365 services and Google WorkspaceHands-on experience with Entra ID (former Azure Active Directory)Familiarity with the ITIL framework and foundational networking concepts

18 hours ago
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