When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry.
At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service.
If you’re a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.
This is a Sherman Associates owned Marriott International, Inc franchised location.
The Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.
Schedule : We are currently seeking full-time availability to include both weekdays and weekends. Shifts include 7 : 00AM - 3 : 00PM.
Essential Functions
- Ensures every guest is greeted and Welcomed on arrival
- Registers and book guests, verifying reservation, address, email address and credit information
- Proficient on kiosk operations to assist when necessary
- Answers all inbound calls in a professional manner
- Has an intimate knowledge of the hotel facilities and the local geographic area
- Accepts payment for guests’ accounts at the time of registration and at checkout
- Maintains a house bank and make a deposit and accurate report of receipts daily
- Processes all Retail transactions for the guest
- Responsible for restocking and assuring overall cleanliness of Retail
- Issues luggage claims and check guest luggage when requested
- Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
- Respectfully listen and respond to guest complaints in an efficient and professional manner
- Completes additional duties as assigned
Front Desk Associate
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We are currently seeking a temporary Front Desk support person to offer coverage during a transition period. Greets, engages, and assists associates, vendors, and visitors upon arrival. Answers and transfers internal/external phone calls as part of lobby desk procedures. ...
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