Job Title : Dispatcher
Location : Charlotte NC 28217
Duration : 6+ Months
Position Type : Hourly contract Position (W2 only)
NOTE
- POSITION TITLE : Dispatcher
- LOCATION : Charlotte NC 28217
- ASSIGNMENT LENGTH : 6mo-1yr
- SCHEDULE / REMOTE FLEXIBILITY : In office
- WORK HOURS : 7 : 30AM-4 : 30PM
- HOURS PER WEEK : 40
- PURPOSE / MISSION OF TEAM : any new projects coming up? Why would someone want to join your team? Upward mobility?
Description :
- Ability to prioritize calls and leverage appropriate workforce.
- Schedule or dispatch service technicians to appropriate locations, according to customer requests, specifications, or needs.
Verify receipt of call by technician.
- Respond to customer difficulties with billing and service.
- Communicate work orders, messages, or information to or from supervisors, or technicians.
- Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment. Assign a technician working in the area and work order or purchase order number.
- Upon work completion close ticket and contact customer for feedback about the task performed & the quality of the work.
- Respond and review calls taken by call center.
- Obtain COD information and notify credit to send an application for credit approval to new customers
- Additional responsibilities as assigned.
Requirements :
- High school diploma / GED : associate degree preferred
- 0-5 years of related experience and / or training; or equivalent combination of education and experience
- Ability to successfully manage multiple, competing priorities / task in a fast-paced work environment
- Strong communication skills, verbal and written, required.
- Intermediate to advanced proficiency in Microsoft Office Suite
- Strong organizational, time management skills, and high attention to detail
- Flexibility to work outside normal working hours, as required.
- Working knowledge of refrigeration / HVAC a plus
- High level of professionalism and diplomacy
- Superior customer service skills
- Excellent telephone and communication skills with ability to handle high volume of calls
- Demonstrated ability to make decisions, learn quickly, think rationally and exercise good judgment
- Work effectively in diverse team environment
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