Job Description
Job Description
Benefits / Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company.
The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Receive a high volume of inbound calls and emails
- Identify the reason for the customer’s call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
Qualifications
- High school diploma / GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Customer Service Representative
As a Customer Service Representative in Last Mile at RXO,. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. Strong customer service skills and the ability to satisfactorily resolve issu...
Medicare Customer Service Representative
A company is looking for a Medicare Customer Service Rep II, fully remote. ...
Customer Service Representative - WFH (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Receptionist/Customer Service Representative
Receptionist/Customer Service Representative – Asheville - $18. Receptionist/Customer Service Representative. Minimum of one (1) year customer service experience preferability in an office environment. Excellent communication and customer service skills. ...
Customer Service Representative - TurboTax
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative Fueler Washer
Greeting our customers and making sure they have a great experience as you fuel and wash vehicles • Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done • Helping make sure our facilities are clean, safe environments for our customers and as...
Customer Service Representative - TurboTax (WFH)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
We are seeking a Customer Service Representative for a very important client o Answer 50 – 70 Inbound calls per dayo Make 60 – 80 Outbound calls per dayo Ability to display professionalism and courtesy This includes but is not limited to; providing accurate information, using the proper client scrip...
Customer Service Representative (Seasonal / Work From Home)
Certain Customer Care Representatives will have additional responsibilities to service our customers over social media platforms, warranty claims, and other special projects. Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions thro...
Instructor, Customer Service Representative, Quick Careers
Under general supervision, this individual will prepare and teach students the necessary required workplace skill set to serve as a Customer Service Representative. Coursework includes, but is not limited to, customer service terminology, concepts, & principles, developing a positive attitude, p...