Country :
United States of America
Location :
CAN07 : CCS-Raleigh, NC 200 Perimeter Park Drive, Morrisville, NC, 27560 USA
Commercial HVAC Service Account Manager
Carrier is a leading provider of HVAC and building automation technologies. These high-technology products and services enable modern life by delivering efficiency, occupant comfort, and service reliability across several platforms!
As the Commercial Service Account Manager you will be responsible for pursuing opportunities for projects and service agreements to help keep our customers operating efficiently, while pursuing larger opportunities that help our customers modernize their HVAC systems and improve operating efficiency.
This role is a great fit for you excel at building and maintaining strong relationships, with an outstanding customer service attitude and the ability to collaborate with cross-functional teams.
This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.
Job Responsibilities :
- Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs, modernizations, and system replacement)
- Create and maintain Sales Territory and Account plans
- Present at industry events to develop new and existing customer relationships and opportunities
- Promote Carrier value propositions linking customer objectives to Carrier solutions
- Utilize CRM to manage customer interactions, activities, and opportunity pipeline
Desired Capabilities :
- Able to learn Carrier products / solutions and present them with credibility
- Experienced in identifying and qualifying prospective Carrier customers
- Able to maintain customer relationships and build share value for account growth
- Able to develop and propose technical repair opportunities
- Able to identify and articulate the value of Carrier offerings and how they map to customer needs
- Able to understand Customer purchasing processes and adapt selling style to match
- Possessing highly effective presentation and communication skills
- Able to manage multiple demands on your time and and prioritize for best outcomes
- Having a bias toward customer service and fast response to customer requests
- Able to consistently achieve sales performance metrics and annual sales targets
- Able to negotiate service agreement renewals effectively
Required Qualifications
- High School Diploma / GED
- 2+ Years of experience selling within the HVAC Industry
- Must be able lift / carry 20 pounds, climb ladders / stairs, and be comfortable working on roofs / platforms
- Ability to pass a MVR background check
- Ability to travel up to 80% within in assigned territory
Preferred Qualifications :
- Extremely comfortable operating in a technical environment utilizing Microsoft based computer software.
- Ideal candidate will be located in Western Oregon
- Demonstrated experience in the HVAC industry
- Bachelor’s degree preferred
- Demonstrated written, verbal and presentation skills to develop effective proposals and customer-facing correspondence
- Ability to develop and maintain relationships with internal and external customers and peers
- Ability to sell directly to end user prospects and customers
- Demonstrated experience in selling service agreements
- Ability to introduce others to cross sell and upsell to expand existing customer / contact base
- Ability to work in a highly team-oriented and dynamic environment
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