Tracking Code : 01037
Candidates must be residents of DC, MD, or VA.
Daily Responsibilities :
- Plan, develop, and provide training programs, using adult learning theory and expertise, and knowledge of the effectiveness of methods such as face-to-face training, distance learning modules, and workshops.
- Organize and lead training sessions at the federal client site.
- Create tutorials (live / recorded) to help end-users learn and use newly developed Salesforce applications.
- Works with clients and end users to gather, understand, and define business requirements.
- Develop user stories and to-be process flows to support the design and development of Salesforce-based solutions.
- Create Use cases, Requirement Document, Requirement traceabilitymatrix (RTM), Impact Analysis, Workflows, Test case etc.
- Collaborate with developers to unit test and verify that solutions meet the requested business requirements.
- Be highly organized, systematic, and proactive in managing quality and exceeding client / customer expectations.
Required Education & Experience :
Education :
BS / BA degree in Education, Instructional Design, instructional technology, or a related field
Experience :
- 5+ years of experience in instructional & curriculum design as well as delivery of instructional programs about enterprise software.
- 1+ years of Salesforce.com consulting experience throughout the various stages of the Software Development Lifecycle (SDLC).
- Experience delivering training in multiple modalities including instructor-led, virtual classroom, and e-learning platforms.
- Experience with learning analysis and strategy, content design and development, content delivery, learning technology, or learning evaluation.
- Experience with needs assessment, requirements development, and analysis, needs curriculum development, learning systems development distribution, or learning technology evaluation
- Experience with SCORM and Section 508 requirements.
- Instructional aptitude and mixture of strong technical and interpersonal-facing skills.
- Desire to learn new technologies
- Experience with using Microsoft Office
- Ability to work both independently and in teams with tight deadlines
- Proficient in Microsoft Word, Excel, PowerPoint, Visio / LucidCharts
Preferred Certifications :
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
Clearance : Must currently hold an Active Secret clearance
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