Salesforce Business Analyst

Salesforce Business Analyst

Roles and Responsibilities

As a Salesforce Business Analyst, you will be part of a team responsible for delivering enterprise cloud technology solutions to Government Agencies.

Our Salesforce Business Analysts wear many hats on their projects and are responsible for everything from requirements gathering, Salesforce configuration, testing, training and post deployment support.

As a Salesforce Business Analyst, you will work alongside Solution Architects and Technical Architects to design, develop, and deploy large-scale enterprise solutions all while learning and growing your skill set.

Roles and Responsibilities :

• Work with clients and end users to gather, understand, and define business requirements
• Develop user stories and to-be process flows to support the design and development of Salesforce solutions for our clients
• Work collaboratively with team members to design a solution that will meet a client’s business requirements and fulfill user stories
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end user training

Requirements

• Experience using Salesforce to develop client or business solutions
• Hands on experience configuring Salesforce including workflows, validation rules, and security controls
• Proven ability leveraging analytical and problem-solving skills in a fast paced environment
• Detail-oriented individual with the ability to quickly ramp up on new clients, their business needs, and technologies
• Drive and desire to learn and grow both technical and functional skill sets
• Strong presentation, communication (written and verbal) skills, and interpersonal skills
• Ability to juggle and prioritize multiple tasks within a collaborative team environment
• Demonstrates flexibility and willingness to do what it takes to get the job done
• Proficient in Microsoft Word, Excel, PowerPoint, Project, and Visio
• Bachelor's degree required
• Salesforce Admin Certification, Service Cloud and Community Cloud (or Experience Cloud) is a MUST

Preferred Experience and Skills

• Experience leveraging and configuring AppExchange products to develop a solution
• Experience collaborating with business stakeholders
• Experience soliciting, gathering, and analyzing user input and requirements
• Experience documenting user stories and creating to-be process flow diagrams
• Experience on a Salesforce implementation through the full Software Development Lifecycle (SDLC)

Security Clearance required

EEO Policy : Agility Technologies is an Equal Employment Opportunity employer. It is the policy of Agility Technologies to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.

Pay Transparency Policy : In accordance with Presidential Executive Order 13665, Agility Technologies will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

This is a remote position.