Estimator Restoration Xactimate REMOTE

Job Description

• My Client Company is a Third Party firm that serves Insurance-Repair Contractors to support them with estimating and administrative requirements from Insurance Carriers.
• We are currently looking for a skilled Estimator to create and nurture long-term relationships with contractor clients.
• You will be responsible for understanding estimate and scope preferences, internal quality assurance, managing the delivery process, and maintaining client expectations for delivery times and quality of estimates.
• You will resolve any issues that arise to ensure customers are satisfied with our services.
• In this role, you should be an excellent communicator who’s able to grasp TPA / Carrier / Contractor relations and needs, and brainstorm ways to satisfy them.
• If you have knowledge of our industry and a hunger to improve it, we’d like to meet you.
• Your goal will be to help us safeguard our revenue and retain our clients.

Responsibilities

• Review estimate requests and assign them to Production Team
• Quality Assurance review and Estimate delivery to Clients
• Maintain Estimate Delivery Time and Quality expectations
• Write Xactimate estimates
• Manage TPA / MRP / Carrier requirements and reach quick settlements
• Work with Intake and Production teams to improve estimate delivery process
• Build relationships with key employees among clients
• Act as point of contact for complaints and escalate issues as appropriate
• Ensure both the company and clients adhere to contract terms
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams to address customers’ needs

Skills

• Expert / Advanced skill in Xactimate and Xactanalysis Required
• Symbility software knowledge preferred
• Experience with TPAs, MRPs , and satisfying Carrier Requirements for Contractors Required
• Experience with DASH / Nextgear, PSA, and Restoration Manager Preferred
• Experience with Matterport Preferred
• Proven experience as a Client Relations Manager or Relationship Manager
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
11 hours ago