Job Description
- My Client Company is a Third Party firm that serves Insurance-Repair Contractors to support them with estimating and administrative requirements from Insurance Carriers.
- We are currently looking for a skilled Estimator to create and nurture long-term relationships with contractor clients.
- You will be responsible for understanding estimate and scope preferences, internal quality assurance, managing the delivery process, and maintaining client expectations for delivery times and quality of estimates.
- You will resolve any issues that arise to ensure customers are satisfied with our services.
- In this role, you should be an excellent communicator who’s able to grasp TPA / Carrier / Contractor relations and needs, and brainstorm ways to satisfy them.
- If you have knowledge of our industry and a hunger to improve it, we’d like to meet you.
- Your goal will be to help us safeguard our revenue and retain our clients.
Responsibilities
- Review estimate requests and assign them to Production Team
- Quality Assurance review and Estimate delivery to Clients
- Maintain Estimate Delivery Time and Quality expectations
- Write Xactimate estimates
- Manage TPA / MRP / Carrier requirements and reach quick settlements
- Work with Intake and Production teams to improve estimate delivery process
- Build relationships with key employees among clients
- Act as point of contact for complaints and escalate issues as appropriate
- Ensure both the company and clients adhere to contract terms
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams to address customers’ needs
Skills
- Expert / Advanced skill in Xactimate and Xactanalysis Required
- Symbility software knowledge preferred
- Experience with TPAs, MRPs , and satisfying Carrier Requirements for Contractors Required
- Experience with DASH / Nextgear, PSA, and Restoration Manager Preferred
- Experience with Matterport Preferred
- Proven experience as a Client Relations Manager or Relationship Manager
- Experience tracking relevant KPIs (e.g. customer satisfaction)
- Proficient in MS Office
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
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