Front of the House Supervisor

Job Description

Job Description

Benefits :

• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Tuition assistance
• Vision insurance

Black and White Coffee team is seeking winning personalities to join the team in the RDU Airport!!

As the FOH Supervisor, you will play a key role in ensuring the smooth operation of our fast / casual restaurant inside RDU Airport.

You will oversee the front-of-house (FOH) operations, supervise and lead the FOH team, and maintain excellent guest service standards.

Your primary goal will be to create a positive dining experience for our guests while upholding the restaurant's policies and procedures.

Reports to :

Restaurant Management Team

Responsibilities :

• Advancing the Grove Bay Mission Statement and Core Values
• Delivering exceptional hospitality to all guests
• Upholding all core Standard Operating Procedures
• Coaching in the moment of hourly team members
• Training and development of new team members
• Handling any guest issues that arise in a respectful manner
• Following all opening and closing procedures
• Cash handling following Grove Bay SOP
• Ability to expedite in adherence with the Grove Bay SOP
• Strong understanding of all operational systems Toast, OpenTable, R365
• Maintaining cleanliness and sanitation of the restaurant ensure the restaurant is showroom ready at all times
• Must work a minimum of six hours during the Supervisor shift

Qualifications :

• Must be an A Player and endorsed by Management Team, Director of Operations, and Training Department
• Must have worked within venue or other Grove Bay restaurant for minimum of 4 months Prior
• Supervisor experience
• Multiple language abilities a plus; fluency in English is required

Skills & Knowledge :

• Strong attention to detail and focus on process excellence
• Ability to learn and bring "out of the box" ideas to the team
• Genuine enthusiasm and aptitude for serving people
• Excellent verbal and written communication skills
• Must possess strong communication and listening skills
• Demonstrates strong problem-solving skills through the ability to diagnose and implement solutions
• Ability to set and meet deadlines
• Successful completion of Grove Bay's training program, including all EdApp training content

Certifications :

Food and Alcohol Safety training (ServSafe)

Physical Demands :

• Ability to move throughout the venue during shifts (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Ability to tolerate exposure to heat, cold, chemicals, and loud / noisy environment

Grove Bay Concessions is an E-Verify and equal opportunity employer; you must show proof of eligibility to work in the U.S.