Manager, Housing Stabilization - Family Emergency Shelters

Why This Role is Important to Us

Position Summary : CCA partners with the Commonwealth of Massachusetts to provide supportive temporary emergency shelter to families under the Executive Office of Housing and Livable Communities' Emergency Assistance program.

Our shelter program is part of the Commonwealth's response to a rapidly growing number of unhoused families, including thousands of families migrating from Haiti due to natural disasters and civil unrest.

CCA and our partners provide linguistically and culturally appropriate case management and nurse triage support, supporting families with housing navigation services and connection to jobs, health care, schools, daycare, immigration legal aid etc.

The Housing Stabilization Manager, Family Emergency Shelters, leads a team conducting housing stabilization activities to ensure tenancy preservation for families who have transitioned out of CCA-supported family shelter sites into permanent housing across Massachusetts, including monthly check-ins with families and landlords, and intervention in cases when tenancy is at risk.

Supervision Exercised :

Yes, which includes but is not limited to providing leadership, work direction, and performance feedback to subordinate staff.

What You'll Be Doing

Essential Duties & Responsibilities : Lead a team conducting housing stabilization activities to ensure tenancy preservation for families who have transitioned out of CCA-supported family shelter sites into permanent housing across Massachusetts.

• Directly supervise a team of housing stabilization specialists across family shelter sites
• Trainings : lead the design and delivery of trainings for housing stabilization specialists on housing stabilization resources and approaches.
• Performance management : Lead the design of a performance management program for housing stabilization efforts across CCA's shelter sites, ensuring that retention goals are met or exceeded, collaboratively amplifying and implementing best practices, ensuring the capture of accurate timely data, and driving initiatives to ensure continuous performance improvement.
• Data and reporting : Regularly review and present programmatic data related to housing stabilization, ensuring that all family shelter leadership are aware of goals and actual performance throughout each month.

Proactively work with site leadership to ensure compliance with program requirements (eg timely completion of Stabilization Plan in the Commonwealth's online ETO portal) as well as to capture, review and ensure accuracy of data in CCA's internally developed databases.

Consult on specific cases : Provide expert consultation to housing stabilization specialists on complex tenancy preservation cases, ensuring successful resolution.

Other duties as assigned. Working Conditions :

Work will be on-site at family emergency shelter locations across Massachusetts, with occasional travel to conduct home visits and to work at other sites or remotely.

Other :

• Valid driver's license and reliable access to a vehicle.
30+ days ago