Director, Family Emergency Shelters

Why This Role is Important to Us

Position Summary : CCA partners with the Commonwealth of Massachusetts to provide supportive temporary emergency shelter to families under the Executive Office of Housing and Livable Communities' Emergency Assistance program.

Our shelter program is part of the Commonwealth's response to a rapidly growing number of unhoused families, including thousands of families migrating from Haiti due to natural disasters and civil unrest.

CCA and our partners provide linguistically and culturally appropriate case management and nurse triage support, supporting families with housing navigation services and connection to jobs, health care, schools, daycare, immigration legal aid etc.

The Associate Director oversees housing navigation initiatives for rapid re-housing of families, and serves as an expert housing resource across the program.

They supervise a team of housing navigators that develop and deliver trainings for CCA and vendor staff on housing navigation resources and approaches, identify and cultivate housing sources, ensure continuous improvement in housing navigation efforts, and serves as expert consultants on specific family cases.

The Associate Director also oversees housing stabilization to ensure tenancy preservation and eviction prevention. They supervise a team of housing stabilization specialists that conduct regular check-ins and home visits with families, act as a liaison between families and landlords, and assist families to foster positive tenancy, including ensuring maintenance of jobs / income streams, insurance coverage and health access, schools and daycare services etc.

This position requires on-site presence across managed sites as well as occasional travel to additional sites and locations. Supervision Exercised :

Yes, which includes but is not limited to providing leadership, work direction, and performance feedback to subordinate staff.

What You'll Be Doing

Essential Duties & Responsibilities :

• Ensure CCA sites meet targets for supporting families to move into permanent housing and sustain tenancy.
• Supervise a team of housing navigators that develop and deliver trainings for CCA and vendor staff on housing navigation resources and approaches, identify and cultivate housing sources, ensure continuous improvement in housing navigation efforts, and serves as expert consultants on specific family cases.
• Supervise a team of housing stabilization specialists that ensure tenancy preservation and eviction prevention by conducting regular check-ins and home visits with families, act as a liaison between families and landlords, and assist families to foster positive tenancy, including ensuring maintenance of jobs / income streams, insurance coverage and health access, schools and daycare services etc.
• Design and implement policies and procedures, standardized onboarding and training, facilitate sharing of best practices, and manage performance across sites related to housing navigation and stabilization.
• Provide on-site leadership presence across managed sites as well as occasional travel to additional sites and locations.
• Maintain and adhere to the budgetary line items.

Working Conditions :

• Standard office conditions.
• The Associate Director will work on-site at multiple contracted emergency shelter locations, with occasional travel to other sites.
• May include moving of supplies and equipment.

Other :

• Valid driver's license and reliable access to a vehicle.
12 days ago