Project Manager

Job Description - Project Manager - PROMs (3304254)

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POSITION SUMMARY :

Supports projects relating to quality and safety initiatives in the department of otolaryngology head and neck surgery (OHNS) as a project manager.

This includes collecting and analyzing data pertaining to safety outcomes, and quality metrics; ensuring registry participation;

collating information regarding patient / family satisfaction; participation in case reporting and review; participation in educational activities relating to quality and safety.

ESSENTIAL FUNCTIONS :

1. Projects

• Serves as contact and manages implementation for Quality and PROMS projects.
• Establishes milestones; monitors adherence to plans, budgets, schedules.
• Identifies problems and develops solutions, such as allocation of resources or change of scope.
• Participates and completes data collection, where applicable.
• Provides effective communication to keep everyone on board with projects.
• Undertakes and completes other projects as required, including preparation of presentations.
• Helps identify risks and opportunities.

2. Coordination of Quality and Safety Initiatives

• Develop strong knowledge base regarding quality metrics for the OHNS specialty.
• Closely monitors departmental performance on internal and external metrics and ensures the department is making the right steps to meet and exceed the metrics.
• Closely monitors departmental safety initiatives and performance.
• Support leadership in monitoring departmental quality and safety metrics for trends and variances.
• Ensure that OHNS leadership is informed of quality issues discovered in the preceding reviews.
• Work with leadership to develop and implement performance metrics and targets for both suburban practice locations as well as the hospital based practices.
• Facilitates communication between clinic, division, and department leaders.
• Implements, both remotely and in-person, patient reported outcome metric surveys in clinic.
• Helping clinic leaders create teams and plans to address Quality & Safety Issues.
• Coordinate departmental meetings with external OHNS registry for quality and safety goals.

3. Patient and Family Satisfaction

• Work with leadership and Department staff to foster an environment of patient and family centered care.
• Ensure clinical leaders are engaging front-line staff and physicians in improving patient experience.
• Collect and analyze patient satisfaction data.

4. Other Duties (include the following)

• Attends relevant remote and / or in-person meetings related to above roles, as determined by leadership, including Morbidity and Mortality conference and weekly Quality Meeting.
• Synthesizes relevant information for presentation or forwarding in a timely manner.
• Compiles, researches, and prepares documents for presentations.
• Troubleshooting as needed.
• Recommends improvements and implements changes for the most effective support for all departmental functions.

REQUIRED SKILLS :

• Excellent verbal and written communication skills.
• Ability to manage and coordinate multiple activities and shifting priorities under tight time frames.
• Organizational, analytical, problem solving, planning, and decision making skills.
• Strong analytical and problem solving skills.
• Ability to maintain strict confidentiality with understanding of HIPAA restrictions.
• Excel and other spreadsheets.

EDUCATION AND EXPERIENCE :

• Bachelors in business or equivalent combination of education and experience.
• 3 5 years in healthcare preferred.
• Proficient with computers and data analysis software.

Massachusetts Eye and Ear is proud to be an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination.

All employment decisions are made without regard to race, color, age, gender, gender identification, sexual orientation, religion, marital status, sex, pregnancy or conditions related to pregnancy, national origin / ancestry, citizenship, disability, military status, genetic information, or any other basis prohibited by law.

These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, training, and career development programs.

Primary Location

MA-Boston-MEI Mass Eye and Ear 325 Cambridge St

J-18808-Ljbffr