Commercial & Treasury Management Support Specialist I

Primary Responsibilities

Provides superior client experience in a professional and responsive manner for both internal and external customers, ensuring accuracy, quality, and expediency through various communication channels, e.

g., phone or written channels.

• Fulfillment of the customer product / system configuration maintenance request received through case / ticketing system
• Coordinates with assigned approvers to facilitate rapid decisions on behalf of clients for file limit increases for Products, while also maintain established risk management controls.
• Collaborates effectively and proactively with internal departments, such as applications, supervisors, and sales partners.
• Supports the integration of technological solutions into customers’ business operations by understanding needs, training on best practices, straightforward communication, and by facilitating the change process so customers rapidly gain confidence and proficiency on systems.
• Maintains diligent awareness of risks including ACH rules, payments risk, UCC laws and FFIEC guidance as well as user authentication best practices for online banking services.
• Coordinates numerous internal and third-party vendor applications.
• Communicates to customer their specific product configurations, customer procedures and other information as needed to assist with customer inquiries, including gathering information and leading the client using troubleshooting techniques to determine the source of error and finding resolution, with maximum client satisfaction
• Troubleshoots technical and operational issues of larger value or scope.
• Resolves file format issues with file upload / downloads for payment applications that integrate with clients’ accounting systems.
• Perform necessary system configuration maintenance to fulfill customer requests and maintains existing company products and update as requested by the company authorized individuals.
• Acts as support lead and liaison to the TM implementation process, working collaboratively to ensure product / service implementation and client training is completed timely and to the clients’ satisfaction.
• Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.

Qualifications

• Bachelors Accounting, Business Administration / Management, Finance preferred or
• equivalent work experience required
• 1-3 years experience in a related business function or industry required
• Prior experience implementing TM systems and solutions of moderate complexity preferred
• Demonstrated technology skills with online banking / payments applications; ability to work with and decipher file formats for ACH / positive pay, BAI, lockbox and experience with QuickBooks integration;

ability to work with customer file specifications and system outputs to reconcile business need required

• Demonstrated problem solving ability through interaction with clients and business partners required
• Excellent verbal and written communication skills required
• Ability to mobilize internal resources to resolve issues required
• Strong interpersonal and relationship building skills required
• Strong analytical ability with attention paid to detail required
• Strong organization and prioritization skills required
• Proven ability to manage multiple priorities effectively required

Standard Business Hours :

Standard business hours are Monday through Friday, 8 : 00 a.m. to 5 : 00 p.m. or 8 : 30 to 5 : 00 p.m. Exempt employees are expected to work as long as it takes to accomplish the goals and deliverables of the position;

typically, a minimum of 40-45 hours per week.

Scheduled Weekly Hours :

Time Type : Full time

Full time

The targeted salary for this role is :

$42,384.00 - $55,099.00

• HTLF offers competitive and varied benefits to eligible employees, such as Paid Time Off; a 401(k) matching program; annual incentive pay;
• paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage;

health savings, flexible spending, and dependent care accounts; an employee assistance program; tuition reimbursement; and various associate banking benefits.

Benefit offerings and eligibility requirements vary. To learn more, please click here visit our page.

The annualized base salary range reflects figures based on the primary location. Pay ranges may vary based on work location.

As a part of the total compensation package, this role may be eligible for a Bonus Plan or a role-specific commission / bonus.

Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things.

Additional Information :

Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need.

Job postings in areas with a high volume of applicants remain open for approximately 5 days of the posting date listed.