Customer Service Representative- Full Time Closing
Interested in fitness and wellness?
Join our team at Planet Fitness! Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience.
We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must! Basic computer proficiency and frequent physical activity are required.
Start your Planet Fitness career today!
Essential Duties and Responsibilities
- Greet members and provide exceptional customer service. Make members feel comfortable and welcome!
- Check members in, tour and sign-up new members, log amenities, and communicate updates and events to members and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Conduct beverage or merchandise purchases on the point-of-sale system.
- Explain and promote our unique fitness instruction classes (pe@pf) to our new members, helping them to keep their workouts new and exciting.
Club Cleanliness and Maintenance
- Keep the front desk area and lobby clean and orderly.
- Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
- Clean all exercise equipment and tanning beds.
- Clean restroom and shower area and keep stocked.
Qualifications / Skills
- Positive friendly attitude
- Must be 18 years of age or older
- Basic computer proficiency with an eye for accuracy
- Punctuality and reliability are a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
- Problem-solving
- Personify the core values of Planet Fitness : teamwork, positivity, integrity, passion, and accountability.
Physical Demands
- Visible continuous activity during the shift
- Continual talking in person or on the phone to members during shift
- Must be able to lift up to 50 lbs.
- Frequent climbing, balancing, kneeling, and crouching during the shift
- Frequent cleaning of equipment and facilities
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