Application Support, Senior - ServiceNow Admin (Hybrid - 3 Days in Office)

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At Freddie Mac, you will do important work to build a better housing finance system and you’ll be part of a team helping to make homeownership and rental housing more accessible and affordable across the nation.

Position Overview :

The ServiceNow Platform Administrator will demonstrate skills in areas for the Operational support, Incident / problem resolution, SOP and documentation, and technical support of the ServiceNow platform.

This position will focus on supporting the ServiceNow platform and administrative activities.

Our Impact :

The ServiceNow Platform team ensures the platform is stable and able to support the enterprise wide usage of the tool. We support all the modules within ServiceNow and maintain the integrity of best practices across the platform with any maintenance, integrations and upgrades, as well as overall intake requests that may have an impact.

Your Impact :

Perform day-to-day administration of the ServiceNow system, including making approved changes to forms, tables, reports, configuration changes and workflows.

Support upgrade activities, implement new solutions in ServiceNow to meet customer requirements, troubleshoot problems, implement bug fixes, and perform root cause analysis.

Assist with upgrade planning, testing, and implementation between development and production instances, integrations, mid server installation and maintenance.

This role will require a strong knowledge and hands-on experience of the IT Service Management Modules and Automation Workflows and also requires a strong architectural knowledge of the ServiceNow platform and infrastructure.

Extensive knowledge of administering ServiceNow, mid servers, and integrations.

Qualifications :

• Strong administration and operational knowledge of ITSM and IT operations management (ITOM).
• 6-8 years of IT and web development / front-end experience, including experience utilizing programming languages such as JavaScript, ServiceNow Scripting, XML, Shell Scripting, and REST API.
• Bachelor of Science in Computer Science, Computer Engineering or related field is required.
• ServiceNow Certified Systems Administrator (CSA), or other ServiceNow certifications are preferred.
• Experience and working knowledge with ITSM, ITOM, HRSD, IRM, SAMPro, APM, CSDM, CMDB modules.

Keys to Success in this Role :

• Must have strong troubleshooting and analytical skills. Must be a team player.
• Excellent communication skills and ability to multitask.
• Provide on-call and after-hour support.
• Must be able to document and manage SOPs.
• Ability to quickly learn new modules of ServiceNow.
• Monitor ticket queues and close within the defined SLAs.
• Adhere to controls, standards, and policies.
• Ability to prioritize and deliver work in a timely manner.

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing.

Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law.

We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

Notice to External Search Firms : Freddie Mac partners with BountyJobs for contingency search business through outside firms.

Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee.

Time-type : Full time

FLSA Status : Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs.

Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $105,000 - $157,000 and is eligible to participate in the annual incentive program.

The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.

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Remote working / work at home options are available for this role.