Job ID# : 19490
Customer Service Representative needed for Galleria office
Immediate opening!
Primarily responsible to collect monies on behalf of of clients while maintaining compliance and professional office and ethical standards.
Responsibilities
Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached.
The process requires reviewing the account information in database, and / or asking probing questions of the consumer in order to better understand potential objections to payment.
- Monitor debtors accounts and follow-up to ensure payments are made in a timely manner
- Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies
- Collect balance or set up an appropriate payment plan.
- Review accounts to identify adjustments, discrepancies and create a request for resolution
- Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment
Knowledge & Skills
- Basic computer skills
- Ability to compute basic math calculations
- Ability to multi-task
- Competitive
- Resourceful
- Goal Driven
- Great Work Ethic
- Team Player
- Punctuality
- Good Attendance
- Ability to switch between multiple computer systems
- Strong listening skills
- Ability to communicate clearly and succinctly is required
- Ability to talk to others to convey information effectively and professionally
- Capable of handling difficult, escalated calls and reach resolution
- Dependable and punctual
- Stress tolerance
- Ability to maintain professional demeanor
- Must be able to efficiently navigate through the CUB’s system
- Well organized in taking and processing payments
- Ability to effectively handle calls while maintaining the client’s and Firm’s standards.
Previous experience
- Previous experience in customer service, sales, collections, or a related role is preferred
- Attain working knowledge of the Client’s processes and requirements and be able to communicate this in a professional matter.
- Successfully overcoming objections in a short period of time.
- Working independently and productively without close supervision.
- Bilingual in Spanish a plus.
- High School Diploma or GED.
Founded in 1998, Professional Alternatives is an award-winning recruiting and that utilizes technology and relationships to deliver top talent.
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