Sr. Specialist - Field IT Support

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe.

You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer

Competitive salary and bonus plan

Paid vacation / holidays / sick time

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

Extensive product and on the job / cross training opportunities with outstanding internal resources

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

Check us Out : Day in the Life of the Building of the Future

What you will do

Are you a skilled IT Supporter? Do you see yourself as part of a global organization, where you will fix issues and support end-users?

Join us as our new IT Support Specialist at our site in Louisville, KY!

In this role, you will become part of our NA Field IT. As a driven and proactive IT Specialist, you will be required to handle a variety of assignments while mainly supporting the High Production with 1500 users.

How you will do it

Provide level 1.5 and level 2 end-user support, as well as manage our ticket queue in collaboration with our Virtual TechHut support group and other team members in North America.

Create and resolve incident and service requests, report errors and troubleshoot with next level IT teams or third-party partners

Install, diagnose, repair, maintain, and upgrade all hardware and equipment (including but not limited to PC, Servers, UPS, VoIP, printers and scanners) to ensure efficient workstation performance

Solve problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required

Perform on-site and remote analysis, diagnosis, and resolution of computer problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed

Involve in enterprise and business line project demands planned or unplanned

Implement IT policies, procedures, and system controls

Handle End-of-Lease computers through their lifecycle.

Assist vendors and be responsible for projects such as replacing computers, switches, or printers.

What we look for

Required

Experience as IT Support Specialist or in a similar role.

Motivated by providing excellent user support

Structured manner enabling you to prioritize and complete your tasks.

Preferred

Previous experience with ITSM (ticketing system), preferably Service Now

Excellent technical knowledge of PCs software and hardware. Preferably Engineering MS Windows environment.

Working overview of current protocols, Microsoft operating systems and standards

Basic knowledge of Active Directory, Azure, and Windows ACL’s

Ability to conduct research into PC issues and products as required.

LI : MJ1

LI : Onsite

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.