Supervisor, Client Operations

Job Description

Publicis Media’s Central Activation team supports PM accounts by building support and executing media campaigns via a global offshore delivery network to meet performance goals across a variety of channels.

The Client Support team within Central Activation works hand-in-hand with the agency accounts teams and clients to ensure the highest level of service and optimal processes and resource allocation, in order to deliver the expected results.

This Client Support Supervisor role will be dedicated to supporting one of the top PM clients. The Supervisor will be responsible for the account management and maximizing the results of the engagement, with the focus on activation strategy, programmatic channel leadership and the operational workflows between the client and the global offshore teams.

They will serve as an escalation point for the client and the offshore teams and strong customer service skillset. The ideal candidate should have a solid background in programmatic campaign management within multiple DSPs, as well as experience of working directly with clients and agency teams.

You will report to Senior Vice President, Central Activation.

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

RESPONSIBILITIES :

• Build and grow relationships with the clients, global offshore teams, partners and internal Publicis teams
• Design programmatic activation strategy across platforms (with main focus on DV360 and The Trade Desk) and present recommendations to the client
• Provide campaign recommendations and tactical guidance to the offshore teams to achieve client objectives
• Ensure efficient workflows are established for collaboration between the client and global offshore teams
• Act as a cross-functional subject matter expert to provide an activation perspective to non-media teams
• Develop and present client deliverables and process documentation
• Identify and communicate account needs, concerns and opportunities for team development and business growth
• Project manage the development, roll-out and adoption of automated solutions and other tools
• Act as a point of escalation and facilitate feedback across all teams

Qualifications

• Bachelor’s degree
• 4+ years of biddable media experience, with the focus in programmatic
• 3+ years of activation experience and planning across various DSPs (The Trade Desk, DV360, etc.)
• 3+ years of relevant experience in a client-facing capacity
• Experience collaborating with global counterparts for support
• Experience across other media channels
30+ days ago