AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS)? At AWS Enterprise Support we’re looking for a Sr.
Technical Account Manager (TAM) to influence the largest enterprises in the world to gain the best value and service from AWS.
In the role, you will support our customers’ creative and transformative spirit of innovation across technology areas, such as Compute, Storage, Database, Big Data, AI / ML, Networking, Serverless and more.
You will have the opportunity to be the technical leader to Fortune 500 enterprises while being their advocate, and voice of the customer’ to AWS product teams.
Key job responsibilities
As a Senior TAM, you will craft and execute technical cloud strategies to drive customers adoption and use of AWS services.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS at our customer, and drive discussions with senior leadership regarding operational excellence, cloud maturity, support, and risk management.
You will provide advocacy and strategic technical guidance to plan and build solutions using best practices, and proactively keep the customers AWS environments operationally healthy.
The close relationships developed with your customers will allow you to understand their business / operational needs and technical challenges, and help them achieve the greatest value from AWS.
This position will require the ability to travel 10% or more as needed.
The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!
About the team
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.
Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work / Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.
When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- Bachelor’s Degree in Computer Science, Math, or related discipline, and 5+ years of equivalent work experience or 7+ years of related work experience.
- 5+ years of technical engineering experience.
PREFERRED QUALIFICATIONS
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and / or solutions
- Internal enterprise or external customer-facing experience as a technical lead
- Experience applying technical or operational expertise to solve complex challenges
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Experience building resilient, secure, cost effective and performant systems
- Experience in Informational Technology operations
- Experience in a 24x7 operational services or support environment
- Experience with AWS services and / or other cloud offerings
- Experience in IT operations related to technologies involving video supply chain, video distribution, direct-to-consumer, streaming and large scale gaming operations.
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