Job Description
Job Description
Why Apply Here?
Apply if you want to work in a culture that appreciates you through work-from-home flexibility, a fun yet fast-paced team environment and strives to help you meet your professional objectives while giving our customers unparalleled results.
We are looking for someone to join our team in Cincinnati with great experience and who's fun to work with to lead our team to support our customer's Microsoft cloud and on-premise technologies.
Most of our customers depend on our full support and ownership of their technologies, systems, infrastructure and security management to help them maintain their business goals while not worrying about their IT.
Operations Team Objective
Our goal is unsurpassed customer focused IT support and unparalleled service while valuing each team member to meet our team and company goals.
Key Requirements
- Create a professional rapport with customers by helping them feel their request is your most important priority
- Take ownership of requests and projects from start to finish
- Commitment to excellence
- Set customer expectations by prioritizing and scheduling their requests
- Track time and work using ticketing system
- Create and maintain documentation for system configuration, mapping and processes
- Assist Support Team with high level escalations
- Mentor and share knowledge with Support Team
- Meet personal and team targets and objectives
Technical Requirements
- Work with sales team in the scoping and design of projects and solutions
- Work with vendors (when applicable) to resolve customer issues
- Manage systems for monitoring all customer systems and infrastructure
- Proactively ensure the highest levels of systems and infrastructure availability
- Maintain security, backup, and redundancy systems
- Respond to alerts from various monitoring systems
- Contribute to continuous improvement efforts for internal processes and customer solutions
- Work on Projects to meet on time and on budget completion goals
- Types of projects include : Microsoft 365 Migrations, Azure Implementations, Azure AVD, Microsoft Security Projects, Network Infrastructure, Cloud Migrations, etc.
- Write and maintain custom scripts to increase system efficiency and lower the human
- intervention time on any tasks
- Participate in the design of information and operational support systems
- Manage security, backup, and redundancy systems
Other Requirements
- Combination of onsite support & remote support
- Participate in On-Call rotationSame-day travel to customers outside of Cincinnati occasionally required
- Personal development and continual learning
Benefits Include
- Work From Home Days
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401K
- Paid Vacation
- Personal Days
- Mileage reimbursement
- Mobile Phone Stipend
About SpliceNet Consulting
SpliceNet Consulting is a Cincinnati based MSP focused on serving Law Firms, Nonprofits, Manufacturers and SMBs in Ohio, Kentucky, Indiana.
We owe our success to our dedicated team which in turn is the core to our customers success.
We continually search for better ways to enjoy work and show our appreciation to our team. We enjoy lunch together at least twice a month and cut up with each other daily.
Many say "we appreciate you", WE SHOW IT.
Company website : www.splice.net
Flexible work from home options available.
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