Manage and lead the Americas regional team across multiple business lines including (but not limited to) FICC Rates, Emerging Markets and Commodities, with extended global responsibilities.
This is a demanding role, primarily focusing on managing incidents, defining staff strategy, facing off to senior business management, coordinating stability programs and strategic process improvements.
Additionally the role will closely work with onshore and offshore groups worldwide to continue to operate and improve our global support model.
This is a high-profile and critical role working in a fast paced environment requiring individual with flexibility, acumen and the ability to assimilate information quickly, with focus on Incident and Problem Management.
The role requires a highly motivated and dedicated individual who can provide procedural and technical support to the regional team in AMRS and the global teams in APAC and EMEA.
The associate will need to collaborate closely with business partners and technology teams to ensure system stability, manage risk, and help in defining requirements for system applications.
Employees typically have in-depth knowledge of development tools and languages and are expected to have in-depth global markets product knowledge.
The employee should be clearly recognized as a content expert by peers.
The employee should be able to coordinate a large team across various applications, operations or projects. Manages a team of 20+ employees and makes all decisions on personnel actions including staffing, performance management and comp decision-making.
Monitors progress and adjusts resources and priorities accordingly. Typically requires 10+ years of applicable experience.
Responsible for developing, modifying and / or maintaining applications in the Global Markets environment. Software developers design, code, test, debug and document programs as well as maintain corporate systems architecture.
Employees work closely with business partners in defining requirements for system applications. Employees typically have in-depth knowledge of development tools and languages.
Employees are expected to have in-depth global markets product knowledge, and manage a high level of risk. Is clearly recognized as a content expert by peers.
Coordinates resources across various applications, operations or projects. Manages employees and makes all decisions on personnel actions including staffing, performance management and comp decision-making.
Monitors progress and adjusts resources and priorities accordingly. Typically requires 10+ years of applicable experience.
Required Skills :
10+ Years overall technology experience, with at least 5 in Electronic Production Support management
Proven track record of leading and managing successful teams
Strong technical knowledge : Unix / Linux; Database (Sybase / SQL / Oracle), Perl, Shell scripting, Infrastructure
Experience in Monitoring & Alerting, and Job Scheduling systems
Advanced Market Data troubleshooting experience
ITIL understanding
Client relationship / service management experience
Proactive, able to multi-task and work on own initiative
Able to work in a high pressure environment
Strong time management skills
Able to prioritize continually to ensure service levels are adhered to
Problem solving skills both technical and business related
Excellent verbal / written communication skills
Desired Skills :
Experience with ITRS-Geneos, Splunk and AppDynamics in an operational role
Development experience within Global Markets
Technology Infrastructure Organization :
Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
Excels in working among diverse viewpoints to determine the best path forward
Experience in connecting with a diverse set of clients to understand future business needs is a continuous learner
Commitment to challenging the status quo and promoting positive change
Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world
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