The Panther Group is looking for a hardworking, dedicated BILINGUAL Call Center Representatives to partner with our client in the healthcare industry!
Candidate must live in Massachusetts
Work from home opportunity
DUTIES :
- Receives high volume inbound phone calls and triages to appropriate department.
- Meet or exceed department established key performance indicators.
- Adheres to assigned schedules to ensure appropriate phone coverage.
EXPERIENCE / SKILLS :
- High School Diploma or equivalent required. Associates degree or equivalent work.
- 6-12 months of customer service experience, preferred in health care, call center, retail, hospitality, or corporate office.
- Knowledge of medical terminology is preferred.
- Must have strong computer and telephone multitasking skills
- Must have the ability to navigates through multiple systems
- Accuracy in data input and documentation
- Strong written and oral communication skills
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