Bilingual Sales Representative I Manhattan - (Haitian Creole, French, Spanish, Bengali, Hindi, and Urdu)
Job Ref : 106996
Category : Sales
Department : FACILITATED ENROLLMENT
Location : 50 Water Street, 7th Floor, New York, NY 10004
Job Type : Regular
Employment Type : Full-Time
Hire In Rate : $50,000.00
Salary Range : $50,000.00 - $50,000.00
Empower. Unite. Care.
MetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege.
If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.
About NYC Health + Hospitals
MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc.
As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus Health 's network includes over 27,000 primary care providers, specialists and participating clinics.
For more than 30 years, MetroPlus Health has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.
Position Overview
The Sales Representative is responsible for educating and assisting qualified individuals with purchasing affordable health insurance coverage and / or obtaining an eligibility determination for coverage in Qualified Health Plans (QHPs) and insurance affordability programs such as Medicaid and Child Health Plus (CHP) through the NY State of Health (MarketPlace).
The Sales Representative is responsible for identifying and educating prospective members that do not have health insurance and / or are looking to change coverage as well as assisting existing members with recertification and education of benefits.
The Sales Representative is tasked with performing all duties in accordance with the Affordable Care Act (ACA) as well as all other pertinent rules and regulations.
Job Description
Educational / Enrollment Process
- Educate and provide assistance to qualified individuals with applying for coverage through the NY State of Health Marketplace in a Qualified Health Plan (QHP) and insurance affordability programs such as Medicaid and Child Health Plus.
- Assist consumers / applicants with calling the NY State of Health Customer Services Department for assistance with enrolling and / or providing verification documentation.
- Conduct public education activities for consumers to raise awareness of available QHPs within the Marketplace.
- Explain potential eligibility for public / governmental programs, how the federal health insurance premium tax credit and cost-sharing reductions work, and outline potential risk factor, if any, to consumers.
- Describe the features and benefits of health insurance coverage, including cost-sharing mechanisms like deductibles, co-pays, co-insurance and how these work and / or affect the consumer.
- Describe the different metal tiers within the Marketplace and how the benefits may change at different tiers based on the consumer's income.
- Conduct presentations and participate in ACA forums and workshops upon request.
- Assist consumers with submitting documents and information as required by the Marketplace via scan, fax or mail.
- Assist existing members with recertification, when applicable.
- Assist consumers with the submission of premium payments when required.
Regulatory / Compliance
- Securing and safeguarding confidential information to prevent Protected Health Information (PHI) from being obtained from unauthorized personnel to ensure compliance with privacy and security standards.
- Provide information in a manner that is culturally and linguistically appropriate to the needs of the population being served by the Marketplace.
- Participate in all trainings, updates and webinars and other forums in which information is necessary to carry out roles and responsibilities.
- Mandated to meet the annual MFE recertification requirements.
- Keep abreast of all industry and regulatory updates as it pertains to the ACA and Marketplace.
- Maintain discretion regarding business-related files, reports and conversations within the provisions of applicable State and Federal Statutes and regulations.
Tactical
- Maintain a daily tracking tool that entails detailed rep activity.
- Monitor all applications in personal dashboard to ensure timely and accurate follow through from applicants.
- Conduct a daily review of personal dashboard to address and follow-up on any and / or all potential leads for consumers seeking assistance.
- Maintain a consistent supply of various educational and product line collateral.
- Keep abreast of all the Marketplace functionalities to effectively manage individual accounts.
- Conduct a daily review of the MetroPlus "Marketplus" lead management program to follow-up on all new potential enrollment leads and consumer inquiries.
Record all follow-up dispositions in a timely and accurate manner.
- Data enter all applicant demographic, enrollment site and PCP selection data in the required "Enrollment Program" within the MetroPlus portal at the time of the initial enrollment encounter.
- All other tasks and responsibilities as may be required to satisfy the expectations of the role.
Minimum Qualifications
- Must have a High School Diploma or GED.
- Minimum of one (1) year of Sales / Customer Relations experience required.
- Must be in compliance with all conflict-of-interest standards and regulations.
- Required to work evenings and weekends.
Licensure and / or Certification Required
Must complete and pass the NY State of Health approved training program and become certified. Must complete all required annual recertification as a MFE
Professional Competencies
- Integrity and Trust
- Customer Focus
- Functional / Technical Skills
- Written / Oral Communications
Customer Service Representative- Bilingual Spanish Preferred
The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures. Promoting our products and services to current and potential customers. English/Spanish bilingual is a plus. Must be able to sit and/or stand for long periods of time. ...
Territory Sales Manager - Manhattan to Putnam & Orange Counties NY
Communicate with all manufacturer sales managers consistently to update them on territory sales and overall details on customers. Partner with other sales team members to meet and exceed customers’ and manufacturers’ expectations. Outgoing and energetic personality, as well as a positive...
Customer Service Representative - English/spanish Bilingual Required
As such, the Center offers access to resources that families need to thrive, including family counseling, cultural, educational, and recreational programs at neighborhood public schools, adult and youth employment programs, and an emergency storefront for food and advocacy. Our program is looking fo...
Sales Representative (Bilingual/Spanish)
Orenstein Agency is seeking an Inside Sales Representative to join one of the top-performing State Farm agencies in the country! You will be responsible for generating results by helping customers with their Property & Casualty and Life & Health insurance needs inside & outside our book of business....
Now Hiring - Bilingual Sales Representative (Spanish)
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred. Successful State Farm Agent, located in Flushing, NY, is seeking a qualified professional to join their winning team for the role of Bilingual Insurance Sales Representative – State F...
Spanish Bilingual - Customer Service Representative - Onsite Brooklyn
Strong command of the English Language with fluency in Spanish to be able to assist customers both in English and Spanish. Build upon knowledge through product training, interactions with support staff and quality that will enhance daily performance and call handling. Maintain a professional demeano...
Sales Representative (Remote and No Experience Needed)
Roles and Responsibilities: Collaborating closely with mentors and functioning as part of a team, our sales representatives. Our innovative approach eliminates traditional demands such as physical offices, commutes, and mandatory meetings. From Our Partner: Our company has been consecutively honored...
Wine & Spirits Sales Representative – Blueprint Brands
Blueprint Brands are currently looking for a Wine & Spirits to sell, promote and grow our ever-expanding portfolio in the world's most fast-paced, competitive, and demanding market NYC. Great place to gain sales experience and work at a diverse and family oriented company. Work alongside beer team t...
Mobile Associate, Store-In-Store - Retail Sales Bilingual Hindi
By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction. Complete training on the T-Mobile in-store experience,...
Sales Representative - Fully Remote, Great Trainings and Benefits
WE DO NOT HIRE INTERNATIONAL CANDIDATES Join Our Rapidly Expanding Team and Propel Your Career! Ready to join a dynamic, rapidly growing company? We were recently recognized in Forbes, and have been included in Inc. We're seeking motivated and ambitious individuals like you to join our sales team du...