Responsibilities
- Demonstrates a steadfast commitment to meeting and exceeding customers’ expectations.
- Performs basic to intermediate level troubleshooting of network technologies all IGT deployed network systems according to established procedures, using existing tools under minimal direction.
- Performs basic to intermediate level network monitoring
- Submits recommendations to improve network supervising functionality and service and assists the network monitoring team with implementing approved recommendations.
- Performs basic to intermediate level monitoring and / or troubleshooting by using tools for verification of services, and detecting, reporting, advancing, and detailing anomalies according to established procedures.
- Accurately implements checklists to ensure that all maintenance activities, change requests, network system functionality, validation of network system locations / status, and internal / external customer requests are completed.
- Adheres to service level agreements by following established SLA performance requirements
- Adheres to IT standard methodologies by following established IT standard process performance including but not limited to : Incident Management, Organizational Change, Release Management and Audit Management.
Qualifications
- Two year technical college degree or equivalent experience.
- 2-3 years preferred experience in similar role
- Basic knowledge of IP protocols, window command line and Cisco equipment.
- Extensive knowledge of Office suite and PC operating systems.
- Basic level knowledge- WAN topology, Cellular and Satellite technologies, associated moni
Keys to Success
- Building collaborative relationships
- Decision making
- Drive results
- Foster innovation
- Personal energy
- Self-leadership
LI-BK1
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