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Network Control Technician II - Texas

IGT
Austin, Texas, US
Full-time

Responsibilities

  • Demonstrates a steadfast commitment to meeting and exceeding customers’ expectations.
  • Performs basic to intermediate level troubleshooting of network technologies all IGT deployed network systems according to established procedures, using existing tools under minimal direction.
  • Performs basic to intermediate level network monitoring
  • Submits recommendations to improve network supervising functionality and service and assists the network monitoring team with implementing approved recommendations.
  • Performs basic to intermediate level monitoring and / or troubleshooting by using tools for verification of services, and detecting, reporting, advancing, and detailing anomalies according to established procedures.
  • Accurately implements checklists to ensure that all maintenance activities, change requests, network system functionality, validation of network system locations / status, and internal / external customer requests are completed.
  • Adheres to service level agreements by following established SLA performance requirements
  • Adheres to IT standard methodologies by following established IT standard process performance including but not limited to : Incident Management, Organizational Change, Release Management and Audit Management.

Qualifications

  • Two year technical college degree or equivalent experience.
  • 2-3 years preferred experience in similar role
  • Basic knowledge of IP protocols, window command line and Cisco equipment.
  • Extensive knowledge of Office suite and PC operating systems.
  • Basic level knowledge- WAN topology, Cellular and Satellite technologies, associated moni

Keys to Success

  • Building collaborative relationships
  • Decision making
  • Drive results
  • Foster innovation
  • Personal energy
  • Self-leadership

LI-BK1

2 days ago
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