Job Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
- Assists in building the shared database (Salesforce), including identifying what needs to be tracked, supporting the build, and supporting testing.
- Assists in training partners on shared database (Salesforce), including initial onboarding and at regular intervals.
- Manages the shared database (Salesforce) including :
- Maintenance and quality assurance (small changes, data cleanup, new reports, testing, etc.)
- Batch uploading as needed to make inputting large data sets more manageable and to maintain continuity between external databases and the TAEM database
- Constant monitoring of processes and features (uploaded documents, calculator PDFs, cross-checking transitional benefit payments, etc.)
- User / license management
- Assists in the implementation of State database including :
- Maintenance and quality assurance (frequent testing, inspections, etc.)
- Provides a level of IT support for users needing help with the Shared database (Salesforce) and State database.
- Stays up to date with industry developments in security and announcements from the software companies and State Developers, and communicates as needed.
- Maintains written policies / manuals.
Qualifications
The requirements listed below are representative of the knowledge, skills, and / or abilities required.
Education and Experience :
- Associate’s degree required.
- Bachelor’s degree preferred.
- Two or more years of related work experience.
- Non-profit experience preferred
The above qualifications express the minimum standards of education and / or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.
Knowledge and Abilities :
- Proficiency in Salesforce.
- Ability to work well in a team, as well as independently with minimal direction.
- Strong interpersonal skills (including social awareness); excellent customer service skills.
- Patience, especially when teaching others (for IT and onboarding needs).
- Willingness to assist with emergent needs when requested.
- Maintains a high level of confidentiality regarding sensitive information.
- Ability to communicate complex ideas.
- Builds and maintains positive relationships with internal and external constituents.
- High level of detail and accuracy.
- Maintains credibility through sincerity, honesty, and discretion
- Strong project management skills.
- Strong time management skills; uses time effectively; consistently meets deadlines.
- Excellent verbal and written communication skills.
- Strong organizational skills.
- Documents regularly, thoroughly, accurately, and completely.
- Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
- Computer literate including familiarity with word processing, spreadsheet, database, desktop publishing software, email, and the internet.
Special Demands :
The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.
- Ability to be flexible with work schedule in order to respond to partner and client needs.
- Limited regional travel within Middle Tennessee (up to 10%).
30+ days ago