TAEM Database Manager

Job Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

• Assists in building the shared database (Salesforce), including identifying what needs to be tracked, supporting the build, and supporting testing.
• Assists in training partners on shared database (Salesforce), including initial onboarding and at regular intervals.
• Manages the shared database (Salesforce) including :
• Maintenance and quality assurance (small changes, data cleanup, new reports, testing, etc.)
• Batch uploading as needed to make inputting large data sets more manageable and to maintain continuity between external databases and the TAEM database
• Constant monitoring of processes and features (uploaded documents, calculator PDFs, cross-checking transitional benefit payments, etc.)
• User / license management
• Assists in the implementation of State database including :
• Maintenance and quality assurance (frequent testing, inspections, etc.)
• Provides a level of IT support for users needing help with the Shared database (Salesforce) and State database.
• Stays up to date with industry developments in security and announcements from the software companies and State Developers, and communicates as needed.
• Maintains written policies / manuals.

Qualifications

The requirements listed below are representative of the knowledge, skills, and / or abilities required.

Education and Experience :

• Associate’s degree required.
• Bachelor’s degree preferred.
• Two or more years of related work experience.
• Non-profit experience preferred

The above qualifications express the minimum standards of education and / or experience for this position. Other combinations of education and experience, if evaluated as equivalent, may be taken into consideration.

Knowledge and Abilities :

• Proficiency in Salesforce.
• Ability to work well in a team, as well as independently with minimal direction.
• Strong interpersonal skills (including social awareness); excellent customer service skills.
• Patience, especially when teaching others (for IT and onboarding needs).
• Willingness to assist with emergent needs when requested.
• Maintains a high level of confidentiality regarding sensitive information.
• Ability to communicate complex ideas.
• Builds and maintains positive relationships with internal and external constituents.
• High level of detail and accuracy.
• Maintains credibility through sincerity, honesty, and discretion
• Strong project management skills.
• Strong time management skills; uses time effectively; consistently meets deadlines.
• Excellent verbal and written communication skills.
• Strong organizational skills.
• Documents regularly, thoroughly, accurately, and completely.
• Exercises good and consistently fair judgment, courtesy, and tact in dealing with the staff and public in giving and obtaining information.
• Computer literate including familiarity with word processing, spreadsheet, database, desktop publishing software, email, and the internet.

Special Demands :

The special demands described here are representative of those that must be met by a staff member to successfully perform the essential functions of this job.

• Ability to be flexible with work schedule in order to respond to partner and client needs.
• Limited regional travel within Middle Tennessee (up to 10%).
30+ days ago