Host - Encanto

Our Mission

To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh.

What Makes Us Unique

You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do.

We provide a positive, professional environment and constantly drive towards excellence. We value each individual team member and take a personalized approach to their growth.

These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us.

Our Concept

Encanto is a Mexican restaurant that is located in the heart of Los Feliz. Our passion for la cocina Mexicana translates to a menu of bring, bold and seasonal and ingredient-driven cuisine.

We have large curated selection of tequilas and agave-driven spirits that elate the palette.

What We Expect :

Hosts will reports to the Encanto Management team to oversee all matters of communication between the restaurant, managers, and guests .

• This includes the direction of OpenTable, holidays, incident solutions and guest requests. Essential and other important responsibilities and duties may include, but are not limited to the below;
Responsibilities :
• Hospitable
• Hospitable
• Hard-working
• Warm and friendly demeanor
• Ability to show warmth, empathy and hospitality through polished phone skills.
• Ability to be on your feet for an entire shift.
• Ability to keep up with business needs within the restaurant
• Team Player
• Positive attitude
• Support the service team to ensure guest needs / requirements are met in a timely manner.
• Detail-oriented
• Professional appearance and behavior at all times.
• Walk with graceful efficiency through the dining room to assist with service demands.
• Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
• Make calls for the following day's reservations, noting any requests and confirming what we can offer guests.
• Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
• Field event and regular voicemails and complete event inquiries with guests over the phone
• Be astutely aware of all aspects of Resy : how to make reservations, reservation waitlists, etc.
• Answer department telephone using correct greeting and telephone etiquette.
• Able to maintain flexible work schedule including overtime as

Ideal Candidate Will Have :

• A minimum of 1 year of experience in a service-oriented or administrative position within a customer-faced environment (ideally fine dining) .
• Must have Resy or OpenTable experience.
• High school graduate or equivalent vocational training certificate, college degree.
• Must be detail
• Must be a clear thinker, remaining calm and resolving problems using good judgment.
• Punctual, regular and reliable
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Ability to occasionally stand; walk; reach with hands and arms; and stoop or kneel. The employee must occasionally lift and / or move up to 10 pounds.
• Able to manage multiple tasks effectively and meet

We Offer :

• $16.00-$20.00 per hour + pooled tips
• Free meal per shift
• Employee Dining Benefits
• Growth & Development opportunities
30+ days ago