About the team
As the Product Team, our mission is to provide our customers with a delightful and entertaining shopping experience in TikTok.
We are looking for a Product Manager to join our team, responsible for defining the intersection of shopping and content.
Responsible for setting the return related strategy and building the end-end buyer return & refund flow.- Have in-depth understanding of platform strategies and business knowledge to improve after-sale performance and related customer experience, design systematic whole-scene strategies and traction mechanisms.
Drive complex projects independently, including but not limited to the designing of business-related product modules, and product implementation of governance strategies.
- Be data driven, understand and define North Star Metrics that reveal customer experience about the return & refund process.
- Continuously looking for approaches to optimize key metrics.- Facilitate internal communication, collaborate with operation, algorithm and R&D teams to ensure smooth teamwork.
Minimum Qualifications : - Ability to design highly adaptable product solutions for different business scenarios. Proven track record of delivering results in a fast-paced environment.
Strong analytical skills and able to use data and metric to evaluate assumptions, make recommendations and decisions.- Ability to thrive in a cross-functional environment while balancing multiple responsibilities, scoping projects, evaluating priorities, and confidently working well with teams.
Preferred Qualifications : - 3+ years of experience in product management in E-Commerce, return&refund or other customer experience improvement is preferred.
Experience in consumer-facing products or client design will be a plus.
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