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Technical Support Specialist II

VirtualVocations
Lakewood, Colorado, United States
Full-time

A company is looking for a Technical Support Specialist II.Key Responsibilities : Handle inbound and outbound calls to resolve technical issues and answer customer inquiriesAssist with product setup, troubleshooting, and network analysisSupport customers with VoIP phone installation, network configurations, and billing inquiriesRequired Qualifications : Strong networking knowledge including LAN topology, TCP / IP, and firewallsExperience in call center / customer service and PC home networking technologyAbility to provide telephone technical support to non-technical usersPrevious training or certifications in networking (A+, Networking+, etc.

preferredAble to identify systemic issues and work independently in a team environment

8 days ago
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