Job Description
Job Description
Job Description :
- Manages employees engaged in providing information system solutions and technical support in one or more functional areas.
- Senior Remote Operations Manager responsible for the oversight of the following teams
- User Account Management team
- Tier 2 Remote Support team
- COE (Center Of Excellence) Remote Support team
- TPAM (Elevated Access Multi Factor Authentication) Support tea
- Problem Management
- Deputy to Operations Director providing back up support to the following teams
- Availability Management
- Change Management
- Service Delivery
- Enterprise Management
- Escalation point for all teams within Operations Framework for assistance with complex issue
- Approve all ServiceNow tickets for requests for Operations employees
- Monitor SLAs and adjust team posture to improve performance as needed
- Monitor Staffing Levels against SLA performance and recommend changes as needed
- Worked directly with Program Management Office to resolve operational and customer impacting issues
- Provide backup coverage for Operations Framework Director
- Recommended opportunities for new automations as well as enhancements to existing
Qualifications :
- Bachelors Degree and 20 years of experience OR HS / GED and 25 years of Experience
- DOD 8570 Certification is Required (If not held, must obtain within 6 months of start date)
- U.S. Citizenship is required for all applicants. CTP is an equal opportunity employer and abides by applicable employment laws and regulations.
All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph.
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.
Our EEO policy reflects our commitment to ensure equality and promote diversity and inclusion in the workplace. Our policy applies to all employees, job candidates, contractors, stakeholders, partners, and visitors.
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