Part Time Front Desk Agent

Sonesta Hotels
Sonesta Simply Suites Chicago O'Hare, Schiller Park, IL
Part-time

Description

DUTIES AND RESPONSIBILITIES :

  • Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
  • Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting / securing assigned bank.
  • Responsible to maintain the security of cash, credit card transactions, and guest information.
  • May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel;

process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.

  • Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
  • Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
  • Issue, control and release guest safe-deposit boxes.
  • Comply with federal, state and local laws regarding health, safety, and alcohol services.
  • Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS :

  • High School diploma or equivalent required.
  • One year of previous hotel experience, or retail customer service preferred.
  • Previous background from the extended stay industry preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit / loss concepts, percentages, and variances preferred.
  • Problem solving, reasoning, motivating, organizational and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.
  • Will be required to obtain a ServSafe certification.
  • May be required to obtain a TIPS certification.
  • Valid driver’s license required.
  • Frequently standing up, bending, climbing, kneeling, and moving about the facility.
  • Carrying, lifting or pulling items weighing up to 50 pounds.
  • Frequently handling objects and equipment.
  • Standing for extended periods of time.
  • Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

30+ days ago
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