Essential Duties and Responsibilities :
- Proficient in operations planning with our Transportation Management Systems (TMS).
- Correctly troubleshoot, investigate, resolve, and / or escalate issues with suggested resolution.
- Monitor carriers (Private Fleet, Dedicated Fleet, and Common Carriers) to ensure daily transportation operations run safely, efficiently, and on time.
- Assist in the development, planning, and modification of daily schedules as appropriate; make notifications to customer service and the operations manager as to the status of shipments.
- Proactively communicate with customers, MPS employees (CS, Operations, Sourcing), and the management team to ensure necessary requirements are met.
- Accurately enter data into the transportation management system; maintain and generate required reports.
- Monitor and ensure proper coding application in a timely matter; escalate as needed.
- Maintain statement of work audit schedule and distribute updates to all team members.
- Point of contact for shipment status requests / tracking from stakeholders (Emptiers, CS, Facilities, Sourcing).
- Track and trace activities to ensure optimal service.
- Hold carriers accountable for service and service level agreements.
Requirements :
- 2 years of transportation experience
- TMS experience
- High school diploma or higher
- Experience with Windows applications and Microsoft Office, including creating complex formulas in Excel
- Good organizational skills with attention to detail
- Excellent verbal and written communication skills, including presenting clean, organized, and thorough information and data for the intended audience
- Ability to manage a high-volume workload
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