Location : Alternating between Massapequa and Garden City offices
Position Type : Part-Time
Working Hours :
- Monday - Friday : 9 AM - 3 PM
- Monday - Thursday : 3 PM - 9 PM
About Us :
At Pathways Within, we provide a collaborative approach to wellness and mental health services, offering a variety of modalities including mental health therapy, acupuncture, and massage.
Our core values are collaboration, time / life balance, and continuous professional growth through education.
Position Overview :
The Administrative Assistant will serve as a vital link between clients, providers, and external referrals. This role requires a strong understanding of mental health therapy modalities and wellness services, as well as excellent communication and organizational skills.
The ideal candidate will facilitate client connections, provide exceptional service, and promote a collaborative environment.
This position reports directly to the Clinical Directors.
Compensation : $17 - $20 hourly
$17 - $20 hourly
Responsibilities :
Key Responsibilities :
Daily Tasks :
- Answer client inquiries via phone, email, and in-person.
- Connect and manage referrals to appropriate providers.
- Schedule appointments and coordinate client care across services.
- Maintain organized and accurate client records in EHR systems (Vagaro, Jane, Simple Practice).
- Collaborate with providers to stay updated on service offerings and client needs.
- Assist in the onboarding process for new clients.
- Ensure a welcoming environment for clients upon arrival.
Weekly Tasks :
- Attend team meetings to discuss client feedback and service improvements.
- Update and maintain the client database and referral tracking system.
- Collaborate with providers to ensure seamless communication regarding client progress.
- Prepare materials and logistics for weekly wellness workshops and events.
- Review and analyze client feedback and satisfaction surveys.
Monthly Tasks :
- Participate in company engagement events such as wellness workshops and holiday parties.
- Conduct a review of the referral process and suggest improvements.
- Organize and update training materials for providers on new services or modalities.
- Compile reports on client engagement metrics and referral success rates.
- Schedule professional development opportunities for staff, promoting continuous learning.
Qualifications :
- A bachelor’s degree in mental health or wellness field strongly preferred
- Strong understanding of mental health therapy modalities and wellness services.
- Proficient in Microsoft Office, Vagaro, Jane, Simple Practice EHR, and Google Drive.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
About Company
Why Join Us?
- Collaborative work environment focused on wellness and client care.
- Opportunities for professional growth and continuous education.
- Supportive team culture prioritizing work-life balance.
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