Technical Support Engineer

The ENOVIA Technical Support role is primarily responsible for providing the following functions for our customers :

• Incoming ticket queue management
• Investigation of customer's issue
• Troubleshooting sessions
• Technical research for solutions includes searching knowledgebase(s), replication testing and validation, remote support and peer collaboration
• Creation and monitoring of Support Requests through Dassault Systemes
• Perform any other duties as assigned by the supervisor.

In addition, the ENOVIA Technical Support role works to develop long-term relationships with our customers by providing excellent support, communication and being proactive with solving problems.

Requirements

SKILLS

• CAD / CAM / PDM / PLM software and industry awareness
• Experience with ENOVIA, 3DEXPERIENCE
• Hands-on experience with other Dassault Systèmes software (3DEXPERIENCE, CATIA, ENOVIA, DELMIA, SIMULIA, SolidWorks) would be an advantage
• Experience with Knowledgeware and automation with Visual Basic would be an advantage
• Knowledge of competitive software (PTC, Siemens, Autodesk, etc.)
• Ability to convey technical concepts to an audience with a broad range of backgrounds
• Highly motivated and passionate about new technology
• Excellent written and verbal communication skills
• Self-motivated
• Creative

REQUIREMENTS

• Bachelor's degree in Engineering or Computer Science preferred
• 5+ years' experience with computers, Windows OS, and typing.
• 5+ years' experience with windows registry, firewalls, common plug-ins, antivirus, anti mal-ware applications, and networking
• Interpersonal Skills such as telephony skills, communication skills, active listening, and customer care.
• Proven experience troubleshooting hardware and software.

Hours & Competitive Compensation Includes : This position is full-time, Monday - Friday, 8am - 5pm. This role can be remote, hybrid, or based in a GoEngineer office.

We offer a competitive base pay plus benefits detailed below.

More about what GoEngineer offers : At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences.

We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day.

Generous Benefits Include :

• Participation in GoEngineer's generous PTO program from day one of employment.
• 401(k) Plan that includes up to a 6% company match, 100% vested day one.
• Choice of Traditional PPO or High Deductible Medical plans, and corresponding FSA or HSA accounts.
• Generous HSA Contribution with participation in the High Deductible Health Plan.
• Employer paid Life Insurance Policy with optional Supplemental Life available.
• Employers paid Short-Term and Long-Term Disability Benefits.
• Dental, Vision, and other Ancillary benefits.
1 day ago