Job Title : Supervisor, Customer Field Services
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Company : The United Illuminating Company
Reports To : Senior Manager Distribution Infrastructure
Location : Orange, CT
The salary for this position ranges from $97,504 - $126,755 and is dependent upon experience.
Purpose : Supervises the daily activities of Customer Field Technicians. Accountable for the performance of the Customer Field service team.
Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors. Make decisions based on the policies, processes, and procedures of the Department.
Support the Manager of Customer Field Services.
Qualifications : (minimum qualifications for assignment to this job)
- Education : AS Degree
- Experience : AS in a related field and 11 years professional level experience in a related field or 15 years of specific Distribution (Overhead, Underground or Substation) including experience as a Senior Field Technician with demonstrated leadership ability and expertise in providing guidance and resolving problems for customers.
Key Responsibilities :
- Supervises the daily activities of Field Technicians, manages requests for work, prioritizes assignments, balance workload, monitor progress and report status as required.
- Accountable for the performance of the Team.
- Interprets customer needs to assess requirements for resolution. Makes decisions that are guided by operating procedures that are within the policies, processes, and procedures of the Customer Field Service area.
- Manages RC Administration (e.g., Approves timesheets, P-cards) while working within budgetary and financial objectives set by next level of leadership.
- Identify and resolve operational and technical problems using defined processes, policies, and procedures.
- Performs special studies, serve on committees internal / external ECNE and serve as SME to others.
- Evaluates the performance of Field Technicians through on-going assessment, coaching, etc. and promote their development.
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Supervisor, Customer Field Services
Job Title: Supervisor, Customer Field Services. Experience: AS in a related field and 11 years professional level experience in a related field or 15 years of specific Distribution (Overhead, Underground or Substation) including experience as a Senior Field Technician with demonstrated leadership ab...
Supervisor, Customer Field Services
Supervisor, Customer Field Services. Supervisor, Customer Field Services. Experience: AS in a related field and 11 years professional level experience in a related field or 15 years of specific Distribution (Overhead, Underground or Substation) including experience as a Senior Field Technician with ...
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