Job Title : Supervisor, Customer Field Services
Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.
Company : The United Illuminating Company
Reports To : Senior Manager Distribution Infrastructure
Location : Orange, CT
The salary for this position ranges from $97,504 - $126,755 and is dependent upon experience.
Purpose : Supervises the daily activities of Customer Field Technicians. Accountable for the performance of the Customer Field service team.
Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors. Make decisions based on the policies, processes, and procedures of the Department.
Support the Manager of Customer Field Services.
Qualifications : (minimum qualifications for assignment to this job)
- Education : AS Degree
- Experience : AS in a related field and 11 years professional level experience in a related field or 15 years of specific Distribution (Overhead, Underground or Substation) including experience as a Senior Field Technician with demonstrated leadership ability and expertise in providing guidance and resolving problems for customers.
Key Responsibilities :
- Supervises the daily activities of Field Technicians, manages requests for work, prioritizes assignments, balance workload, monitor progress and report status as required.
- Accountable for the performance of the Team.
- Interprets customer needs to assess requirements for resolution. Makes decisions that are guided by operating procedures that are within the policies, processes, and procedures of the Customer Field Service area.
- Manages RC Administration (e.g., Approves timesheets, P-cards) while working within budgetary and financial objectives set by next level of leadership.
- Identify and resolve operational and technical problems using defined processes, policies, and procedures.
- Performs special studies, serve on committees internal / external ECNE and serve as SME to others.
- Evaluates the performance of Field Technicians through on-going assessment, coaching, etc. and promote their development.
J-18808-Ljbffr
Supervisor, Customer Field Services
Supervisor, Customer Field Services. Supervisor, Customer Field Services. Experience: AS in a related field and 11 years professional level experience in a related field or 15 years of specific Distribution (Overhead, Underground or Substation) including experience as a Senior Field Technician with ...
Supervisor, Customer Field Services
Job Title: Supervisor, Customer Field Services. Experience: AS in a related field and 11 years professional level experience in a related field or 15 years of specific Distribution (Overhead, Underground or Substation) including experience as a Senior Field Technician with demonstrated leadership ab...
Field Service Supervisor
Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading home services provider and due to our continued growth we are looking for a knowledgeable and reliable individual to serve as a Field Service Supervisor. As a Fie...
Remote Call Center Customer Service Representative
Join D Aceto Services LLC as a Remote Call Center Customer Service Representative and contribute to our commitment to delivering exceptional service. D Aceto Services LLC is seeking enthusiastic individuals to join our team as Remote Call Center Customer Service Representatives. Gain the skills nece...
Guest Service Associate/Cashier - Alltown
Guest Service Associate/Cashier (GSA). ...
Maintenance Technician
The Maintenance Technician works directly with the Maintenance Supervisor to ensure the property is operating efficiently and all maintenance requests are completed in a timely manner. The Maintenance Technician is responsible for overseeing all plumbing, electrical, HVAC, appliance, carpentry and p...
Customer Service Representative
In addition, we expect our new and energetic CSR to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions. Engage in communication with customers directly, be a...
Building Maintenance Technician
The Building Maintenance Technician will complete required PM and repairs on the client's facility equipment. Job Title: Building Maintenance Tech. Performs preventive maintenance activities on facility following written instructions. Three to five years of maintenance experience. ...
Property Operations Manager - Link Apartments® QPN
The ideal candidate will support the Property Manager in maintaining property appearance, managing tenant relationships, and ensuring smooth property operations. Assistant Commercial Property Manager. Key Responsibilities of the Assistant Commercial Property Manager. Assist in managing all aspects o...
Administrative Assistant
An insurance firm in Connecticut is seeking an administrative assistant. Complete administrative tasks for various members of leadership team including arranging meetings, conducting research, preparing documents, handling expense reports, and answering phones. Coordinate events and work with admini...