Technology Support Specialist

Technology Support Specialist

Job ID : 320127

Location : District Support Services Cntr

Full / Part Time : Full Time

Regular / Temporary : Regular

Salary Range

$19.86 - $25.82 / hourly, DOE

Grade

Work Schedule

Monday - Friday, 8am - 5pm

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

What's Currently Happening at Maricopa

• Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
• Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
• One of the largest community college systems in the country
• 2020 Healthy Arizona Worksites Program recipient
• Named 19th Best Employer for Women by Forbes
• 2019 No. 42 in Arizona's Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives.

Our benefits are designed to provide support for every life stage and lifestyle in our community.

Benefits & Perks Options :

• 20 paid observed holidays
• Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
• Paid vacation, sick, and personal time
• Maricopa Employee Store : Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
• Annual professional development growth funding
• Tuition reimbursement for employees and dependents
• Flexible work schedules
• Maricopa Employee Health & Wellness Program :
• Sight-On-Site Eye Care Services
• Diabetes Empowerment Education Program
• Mobile On-site Mammography Screenings
• Employee Assistance Program (EAP)
• Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more
• Pre-Retirement Events
• Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying).
• 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

Job Summary

Information Technology Services (ITS) at the Maricopa County Community College District (MCCCD) is currently looking for a Technology Support Specialist in the Customer Care Department.

This position delivers on-site customer and computer endpoint support for the District Office.The ideal candidate will have a thorough understanding of delivering exceptional customer service in a Help Desk setting.

This role provides a tremendous opportunity to use your existing skill set while learning additional specialized technical skills such as imaging computers, utilizing endpoint management systems including Microsoft Endpoint Configuration Manager (MECM), JAMF, and much more!

Come be a part of an award-winning organization and technology team.

Maricopa is a great place to work! Forbes has ranked Maricopa County Community College District (MCCCD) as #42 Best Employer in the State of Arizona in 2023.

Additionally, Forbes ranked MCCCD as the #69 Best Employer for Women in August 2022, placing it at #5 in higher education.

This position is located on-site at the Maricopa Community Colleges District Office : 2419 W. 14th Street, Tempe, AZ 85281

Essential Functions

70% - Provides customer service and computer endpoint support (Windows / Apple), hardware / software installation and troubleshooting, computer imaging;

responds to help desk tickets and requests; serves as an escalation point for the Tier 1 helpdesk.

15% - Utilizes endpoint management systems (MECM, JAMF, etc.) to create efficiencies, increase security, ensures environments and endpoints are up to date;

package applications and test deployment; creates, reviews, and audits reports; updates and tests operating system images.

10% - Maintains documentation, inventory, and security of equipment and processes.

5% - Performs other duties as assigned.

Minimum Qualifications

High School Diploma or GED and three (3) years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

Desired Qualifications

A. Experience working in IT, preferably in a higher education environment

B. IT Related Certifications

C. Experience with endpoint management systems (preferably SCCM and / or JAMF)

D. Associate's Degree (or above) from an accredited institution

Special Working Conditions

This position is located on-site at the Maricopa Community Colleges District Office : 2419 W. 14th Street, Tempe, AZ 85281

MCCCD does not sponsor individuals for any type of work visas.

May be required to sit for a prolonged period of time; viewing a computer monitor

How to Apply

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications.

A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month / year format (e.g., 09 / 07 to 10 / 11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and / or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Posting Close Date

Open until filled

First Review July 1, 2024

Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states : "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination.

Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.

Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.

To apply, visit

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