Job Description
Summary
The Patient Access Services Representative reports to the Patient Access Services Supervisor. Under general supervision, the Patient Access Services Representative provides high level customer service while facilitating accurate and timely completion of registration verifying and preparing all patient accounts for inpatient and outpatient billing to maximize payment for Hospital and Clinic services.
This position reviews and verifies all payment methods available (insurance, self-pay, agency) and patient / insurance information.
This role works with patients to set up payment arrangements and to arrange / apply for assistance programs. The Patient Access Services Representative assists in collecting copayments and deductibles, and solves basic billing inquiries.
Entity
Medical University Hospital Authority (MUHA)
Worker Type
Employee
Worker Sub-Type
Regular
Cost Center
CC000562 CHS - Operations DDC (Digestive Disease Center) (ART)
Pay Rate Type
Hourly
Pay Grade
Health-20
Scheduled Weekly Hours
Work Shift
Job Description
Provide administrative coverage including monitoring the clinic appointment line to include scheduling appointments for clients from outside medical, hospital, correction systems.
Answer multiline telephones. Take payments from clients for clinical services. Complete client registration ,and documentation.
Schedule interpreters for clients. Retrieve billing charges.
Additional
Job Description
Minimum Training and Education : A Bachelor’s degree from an accredited college / university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and / or customer service business environment required.
The ability to prioritize and coordinate multiple tasks in a busy environment necessary. Extensive experience with computers and technology including Windows, Excel, and Intranet / Internet navigation tools, as well as system content, essential.
Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in self-directed manner while interacting with customers, physicians and departmental partners.
Typing speed of 25cwpm and computer experience required. A certified typing test must be presented at time of interview.
Position may require the ability to work weekends and staggered shifts.
If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and / or federal regulations.
All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.
For further information about the E-Verify program, please click here : http : / / www.uscis.gov / e-verify / employees
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