Financial Call Center Rep

Job Description

Job Description

Are you ready to make an impact and build lasting connections in the financial services industry? As a Client Relationship Associate, you’ll be at the heart of meaningful client interactions, providing essential guidance and support.

You'll join a collaborative and mission-driven environment where integrity, growth, and client success are key. If you’re passionate about delivering exceptional service, this role is for you!

IMPORTANT : This is a HYBRID role, combining work from home and office presence. You MUST live within 25 miles of our Charlotte, NC office.

Work From Home on Mondays and Fridays, Tuesday thru Thursday in office.

If interested, APPLY TODAY!

salary : $22.99 - $23 per hour

shift : First

work hours : 8 AM - 7 PM

education : Associate

Responsibilities

• Take inbound calls, responding to client requests, resolving general account issues and providing digital assistance
• Provide exceptional client service through interpersonal and client relationship management (CRM) skills
• Serve as the initial point of contact for clients; following standardized procedures to meet client needs
• Document client and team feedback in support of service improvement efforts within the business
• Use consultative approach to position products and services to clients

This job is for you if you :

• Have a passion for helping others and being able to demonstrate patience, care, professionalism, and dedication to servicing client’s needs
• Have strong verbal / written communication skills to relay complex information that can easily be understood
• Are self-sufficient and able to utilize multiple resources to find answers and resolutions independently while meeting department efficiency metrics
• Want to be part of a team that’s motivated by helping others and serving the best interests of our clients
• Like to work in a professional environment that stresses respect and teamwork

What you'll have :

• High School Diploma, Associate or Bachelor preferred
• 2+ year customer service / insurance related experience
• Wired Internet - requires an internet speed test that meets 1Gbps download speed (1000mbps) and at least 30 Mbps upload speed
• Great Problem Resolution and Time Management skills
• Tech-Savvy

Skills

• Problem Solving
• Communication
• Call Center Support
• Call Center
• Customer Relationship Management
• Customer Service
• Customer support
• Financial Services
• Client Service
• Telephone Etiquette
• Multi-tasking
• Time Management
• 401K

Qualifications

• Years of experience : 2 years
• Experience level : Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer : Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.

If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.

In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.