A leading waste management company is seeking a Director of Operations to oversee operations, post-sale customer interactions, and manage the flow of information and financial transactions.
The ideal candidate has significant experience in business operations, customer service, and team management.
Salary + Additional Benefits :
- $120,000-$160,000
- Medical, Dental, Vision, Life Insurance
- 401K 3% company contribution
Location : Houston, TX 77029 - Onsite
Type of Position : Direct Hire
Responsibilities :
- Collaborate with Branch Managers to implement administrative functions efficiently to all employees.
- Oversee recruitment, training, development, coaching, and disciplinary actions for administrative and customer service staff across 4 branches.
- Lead and monitor effective process execution, ensuring compliance with company standards.
- Develop expertise in company systems and processes to ensure consistent and accurate operations.
- Identify and report potential process improvements to the US Controller.
- Achieve high service standards in all customer interactions, ensuring responsiveness, accuracy, and professionalism.
- Ensure all written communications meet company standards for etiquette and presentation.
- Document all customer interactions and address requests promptly per company procedures.
- Oversee Accounts Payable and Accounts Receivable functions, ensuring compliance with company procedures and effective execution.
- Create and prioritize Accounts Receivable collections lists and conduct weekly reviews to minimize account closures due to non-payment.
- Ensure accurate reporting for operations and provide performance metrics in a timely manner.
- Facilitate timely processing of daily route sheets, work orders, and Sales Agreements, ensuring accuracy and adherence to procedures.
- Maintain compliance with the Employee Handbook and all company policies, prioritizing safety and addressing issues immediately.
Requirements :
- Bachelor's degree preferred
- 7+ years of operations management experience focusing on customer service and operational excellence within an industrial, transportation, or similar environment
- Strong people leadership experience focusing on communicating, directing, retaining and influencing workplace culture
- Experience working in a deadline driven environment.
- Experience defining strategic objectives and delivering strategic outcomes, particularly those that improve efficiency or accuracy
- Must be able to travel within Texas and other states frequently
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