Join our award-winning home care company and help us make a difference in the lives of those we serve! Family & Nursing Care is the largest single-site provider of non-medical home care services in the U.S.
We provide personal care, companion care, respite care, live-in and overnight care, and support for older adults and people with disabilities or recovering from illness or injury.
Company Stats :
- $60 million company.
- 85+ team members and 1500+ caregivers.
- Serves tens of thousands of individuals and families.
We are seeking a Full-Time Client Services Manager (CSM) in the DC Metro area to deliver exceptional customer service, build strong relationships, and support client retention.
Key Responsibilities :
- Manage client caseloads, fostering trust and satisfaction.
- Conduct client intakes and provide education on available services.
- Respond to inquiries, handle consumer issues, and support professional relationships.
- Maintain timely communication with team members and resolve client concerns.
- Schedule home visits, assist with transitions from hospital to home, and provide resources tailored to client needs.
- Participate in community events and professional development opportunities.
Qualifications :
- 4-5 years of experience in client retention, customer service management, or quality assurance.
- Strong communication, relationship-building, and problem-solving skills.
- Knowledge of senior care, home care services, or geriatrics preferred.
Benefits include :
- Competitive vacation and sick time
- Medical, Dental, Vision, HSA Matching, FSA, Life, Disability, Accident, Critical Illness, 401K Matching, Parking, EAP, Home Care, and Professional Development opportunities
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