JOB SUMMARY :
As a VIP Guest Services Representative you will be responsible completing arrival and departure transactions for our VIP guests checking in / out of the hotel.
VIP Guest Services Representative assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s.
Additionally, VIP Guest Services Representative are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns.
RESPONSIBILITIES AND AUTHORITIES :
- Process check-in and check-out transactions for VIP’s.
- Assist VIP’s with questions about the city and property.
- Assist VIP’s with booking dinner, show, etc.
- Assists with guest service recovery .
- Maintains and Upbeat and Positive attitude at all times.
- Responsible for being apprized of current events in hotel to assist VIP’s.
- Acts a liaison on behalf of the guest to expedite guest requests.
- Maintains a professional and courteous attitude towards all guests (internal and external).
- Anticipating guests needs and guest expectations.
NON-PHYSICAL QUALIFICATIONS :
- Strong Interpersonal and communication skills.
- Proficient in a second language would be beneficial.
- Self starter with strong problem solving ability
PHYSICAL QUALIFICATIONS :
- Ability to perform reaching, stooping and / or crouching motions repeatedly.
- Must be able to communicate verbally.
- Must be able to stand for extended periods of time.
- Must be able to lift 25lbs.
Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.
While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (.
emergencies, changes in personnel, workload, rush jobs or technical developments).
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Caesars Entertainment reserves the right to make changes to the job description whenever necessary.
As a part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.
Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
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