Front Desk Receptionist

Overview :

The Front Desk Receptionist (Patient Concierge) is a key link in our relationships with new consultations / patients and must have the ability to connect with people on a professional and friendly level to instill trust and confidence.

This is a full-time position that requires weekend availability. The main objective of this role is to ensure that all patients and prospective patients receive top quality attention and care in the interactions they have with the practice.

The Front Desk Receptionist (Patient Concierge) will partner closely with all staff members to achieve operational goals.

Main responsibilities include, but are not limited to :

• Welcome patients to the practice; answer the phone promptly and professionally
• Manage the clinic schedule and patient appointments; ensure the check-in process is handled in accordance with company policy
• Create, maintain and file medical records
• Ensure that the practice and working areas are clean and stocked; inform management when stock is low
• Maintain a positive attitude and contribute toward a quality work environment
• Assist in all areas of daily operation as requested by the Practice Manager
• Other tasks as assigned by management

Desired Job Qualifications

• At least 1 year experience in front desk or administrative support interfacing with clients, patients, or vendors
• Experience with scheduling tools (i.e. My Aesthetics Pro)
• Experience with patient charts and / or managing a complex filing system
• Experience managing a high volume of calls to include directing calls, taking messages, and prioritizing incoming calls while juggling incoming patients / vendors and / or other tasks
• Professional demeanor and presentation
• Excellent communication skills, both verbal and written
• Strong computer skills with proficiency in G-Suite for Email, Calendar, Sheets and Docs
• Impeccable organizational skills
• Demonstrated experience in caring for customers / patients, preferably within a healthcare or service setting
• Ability to self-motivate while being a team player
• Full time and Weekend availability (Saturdays and / or Sundays as required)
• Bilingual preferred (English / Spanish)

Benefits :

• Insurance : Competitive choices for health, dental and vision coverage; 1x base salary in life insurance, plus Short-Term and Long-Term Disability
• Retirement Plan : 401(k) & Roth IRA
• Paid Time Off : vacation and sick days, as well as company and personal holidays

Compensation : $18-20 / hr, based on experience. This role is also eligible for a monthly bonus incentive (up to $500) as well as the benefits shown above.

Full compensation packages are based on candidate experience and relevant licenses or certifications.