Job Description
Job Description
Benefits :
- Flexible schedule
- Free food & snacks
- Paid time off
Join Our Team as a Client Support Specialist at Signarama!
Are you passionate about delivering top-notch customer service and skilled at understanding client needs? As a Client Support Specialist at Signarama, you will be the first point of contact for our customers, helping them bring their signage visions to life while supporting our internal marketing efforts.
Our most successful Client Support Specialists are highly organized, customer-focused individuals with strong skills in communication and relationship management.
If you excel at both understanding client needs and implementing effective marketing strategies, and strive to deliver a seamless and satisfying customer experience, this is a great fit for you!
Key Responsibilities :
- Customer Engagement : Respond promptly to customer inquiries in person and over the phone, provide expert recommendations and accurate estimates, and guide them through the order process.
- Marketing Execution : Implement store marketing strategies to foster new business opportunities.
- Sales Support : Process work orders with precision, secure necessary down payments, and finalize payments upon project completion.
- Relationship Management : Maintain strong relationships with both vendors for sourcing and the production team to ensure clarity and quality in all orders.
- Operational Excellence : Assist in various store operations, ensure all administrative tasks like reporting and invoicing are handled efficiently, and maintain a clean and professional store appearance.
- Optionally you will have the opportunity to work in sales, design and / or production if desired.
Professional Growth :
- Gain valuable experience in customer relationship management and in-house marketing in a globally recognized brand.
- Options are available to transition into design, sales or production if desired.
What We Offer :
- Competitive Salary
- Professional Development Opportunities
- Dynamic and Supportive Work Environment
Qualifications :
- Strong proficiency in computer operations, including Windows Office and POS systems.
- Excellent command of the English language with strong spelling, grammar, and proofreading skills.
- Understanding of basic sales principles.
- Exceptional communication and customer service skills.
- Ability to stand for extended periods and manage frequent computer use.
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