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Mid-Market Customer Success Manager

VirtualVocations
Chula Vista, California, United States
Full-time

A company is looking for a Mid-Market Customer Success Manager responsible for driving customer value, retention, and growth in the US market.

Key ResponsibilitiesBuild and nurture relationships with high-value customers to manage account healthLead successful implementations and deployments of the content solutionConduct Quarterly Business Reviews to identify growth opportunitiesRequired QualificationsAt least 3 years of experience in customer success, ideally in L&D / Ed-Tech / SaaSProven track record of surpassing KPIs related to customer retention and satisfactionExperience in client success planning and uncovering customer needsAbility to establish connections with decision-makers at various leadership levelsStrong analytical skills for developing long-term account plans

5 days ago
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