Program Coordinator

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Posting # : 5022

Please make sure you read the following details carefully before making any applications.

Position Status : Full-time regular

Location : San Diego

Position Type : Staff, Office of the Vice President and Provost

Position Title : Program Coordinator, Online Degree Programs; Professional and Continuing Education

Department Description : The University of San Diego's Division of Professional and Continuing Education (PCE) offers a robust portfolio of courses and programs needed by aspiring professionals that evolve in response to their professional development in the fields of business, education, and health care.

Detailed Description : The Program Coordinator provides second-level support to students desiring assistance with any course, program and degree offered through Professional and Continuing Education if the Student Success Center is unable to resolve the issue.

For online programs, the Program Coordinator provides administrative and logistical support regarding educational program issues such as program planning, student consultation and advising, registration, courses selection, ordering course materials / textbooks, class schedules and timing, time management, and the timelines to complete all items regarding their degree program or course of student.

Additionally, this position will review all the online courses in the Learning Management System for quality assurance. Requires excellent communication skills in a fast-paced environment.

Calm and effective communication must be provided in order to handle multiple tasks and requests regarding program information and scheduling.

Requires a detail-oriented, independent worker who has the ability to collaborate and contribute in a team environment.

Duties and Responsibilities :

Instructor support :

• Serves as first-level support to instructors.
• Responds to email and telephone communication within 24 hours.
• Monitors instructor participation in courses both on-ground and online.
• Collaborates closely with instructor and Academic Directors with student outreach as it relates to academic progress and success.

Course management :

• Coordinates the course approval process and documentation.
• Creates course profile in enrollment system and submits for approval via the established standards and workflow.
• Creates sections in enrollment system to include section profile, instructor assignment, fees, budget, and grading.
• Performs quality assurance on program website and updates information as needed.
• Coordinates the Master Course List (MCL) for all program planning.
• For online programs : proactively monitors course and program development and initiates self-learning activities to stay abreast of course content, program policies, program promotional efforts, and university policies that may impact the program.

Student support :

• Serves as second-level support to students if the Student Service Center is unable to resolve the issue.
• Creates and updates the Student Support Timelines and Program Manuals.

Process coordination and execution :

• Responds to all inquiries (telephone, Internet, email, walk-in) with courtesy, tact and patience.
• Handles confidential and sensitive information with discretion and tact.
• Tracks expenses and keeps program costs within budget limits.
• Attends all required internal and external professional meetings, telephone conferences, and training workshops to maintain and improve professional competence.
• Participates in department staff meetings to discuss program opportunities and issues.

Special Conditions of Employment :

Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations.

Background check : Successful completion of a pre-employment background check.

Degree Verification Requirement : Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.

Minimum Qualifications :

• Bachelor’s degree required. A high school diploma and two additional years of work experience may substitute for Bachelor’s degree.
• Minimum of two years of experience in a position that requires critical thinking and analytical skills.
• Minimum two years of customer service experience.
• Experience in higher education, advising, counseling, and / or student support roles.

Performance Expectations - Knowledge, Skills and Abilities :

• Demonstrated ability to anticipate needs and take initiative to propose and implement solutions.
• Excellent written and oral communication skills.
• Demonstrated ability to handle multiple tasks efficiently and accurately.
• Excellent attention to detail.
• Demonstrated ability to use web-based student information and customer relationship management tools.

$20.17 - $26.72 per hour; Excellent Benefits

The University of San Diego offers a very competitive benefits package including medical, dental, vision, and a retirement contribution.

Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.

Special Application Instructions :

Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.

Hours : 37.5 hours per week

Note : External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager / committee throughout the posting period.

Advertised : August 27, 2024 Pacific Daylight Time

Applications close : Open until filled

Notice of Availability : In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report is available at www.

sandiego.edu / safety / documents / annualreport.pdf.

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